Customer Onboarding Specialist at Postscript

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Postscript is redefining marketing for ecommerce companies. By introducing SMS as an entirely new channel for ecommerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Greylock, Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world class organization. 

As Customer Onboarding Specialist, you will actively guide our largest customers through the Postscript setup process. You will be responsible for communicating best practices, optimizing campaigns and automations, and troubleshooting any issues. Ultimately, your efforts will ensure that customers see a strong return in their first 60 days using Postscript. Your efforts will directly benefit our customers and contribute to our ambitious growth plans. Further, as an early member of the Onboarding team, you will play a key role in building the foundation that enables the future success of the Onboarding team.

Primary duties
  • Run one-on-one, best in class onboarding sessions with your assigned customers, including coaching customers through list growth, automations, campaigns and more
  • Design creative ways to onboard customers and fuel immediate growth
  • Consistently meet and exceed onboarding health targets
  • Strategize with customers on marketing strategies to drive growth
  • Build strong relationships and ensure long-term brand loyalty
  • Follow up with customers to ensure their technical issues are resolved 
  • Become a critical voice on the team in iterating on our customer journey. Actively contribute to deep collaboration among sales and product teams in order to create a the most seamless onboarding experience
  • Develop and maintain deep expertise in our product, services, and of the marketing technology domain, including industry trends, compliance/regulatory considerations and trendsetters
Requirements
  • 2+ Years in a customer-facing role. Experience in SaaS, software or closely related tech preferred 
  • Demonstrated experience coaching and mentoring 
  • Demonstrated problem solving abilities, including with technical issues
  • Strong process-orientation and ability to drive a consistent and repeatable experience 
  • Ecommerce and digital marketing experience preferred
  • Experience in a high-growth, early stage environment preferred
What You’ll Love About Us
  • High growth startup - plenty of room for you to directly impact the company and grow your career!
  • Fully remote culture - work from home (or wherever!)
  • Fun - We're passionate and enjoy what we do
  • Competitive compensation and opportunity for equity
  • Unlimited paid time off 
  • Health, dental, vision insurance
  • Other great perks, such as home office stipend

You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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An Insider's view of Postscript

How would you describe the company’s work-life balance?

We are ambitious and work hard, but we truly want everyone to show up as their full selves (even if that means kids or dogs making a zoom appearance from time to time). I feel encouraged to take the time I need to rest and recover and be present for my family, so that when I am working I am able to give my best.

Amanda

Head of Talent Acquisition

How do you collaborate with other teams in the company?

We are really good at Slack. For a fully remote organization, it’s a unique challenge to get multiple teams on the same page. Our shared channels are open for anyone to join; we use them to discuss everything from Q&A and bugs, to the roadmap. Overall, it's easy to get ahold of each other, and thanks to the quality of our team, it just works.

Vishak

Senior Software Engineer

What is your vision for the company?

Our vision is to enable seamless ecommerce experiences over SMS. Imagine being able to purchase new products, chat with customer support, or start a return, all within a text thread with your favorite brand. We achieve this by providing online brands (from small shops to brands that you would recognize) with self-serve, easy-to-use software.

Adam

CEO and Founder

What projects are you most excited about?

Postscript is becoming a front-runner in determining industry standards for optimal SMS send frequency and content, segmented by individual brand characteristics. We use quality testing protocols and are gaining exciting insights here! We're also building out ML tools to enable natural 2-way communication with subscribers.

Christine

Data Scientist

What are Postscript Perks + Benefits

Postscript Benefits Overview

A happy team is a productive team.

- Unlimited PTO - Seriously, use it
- Flexible schedule
- Fully remote - Work from wherever
- Health/Dental/Vision
- Generous Parental Leave
- $2,000 Home Office Stipend
- New Computer
- $100/month to use at our 5,000+ Shopify customers
- Choose Your Own Holidays
- Team Retreats
- Mental Health Events and Time-off
- AND MORE

We are always improving and open to feedback

Culture
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Diversity
Unconscious bias training
In addition to Unconscious Bias training, all interviewers go through training to ensure consistent candidate experience and strong alignment with values.
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Postscript Pride, Shades of Postscript, Parents at Postscript, PostChicks (and we hope this list will continue to grow)
Hiring Practices that Promote Diversity
We have a formal Diverse Slates policy that includes every single position we hire for across the company and we have Interview Skills Training to ensure consistent hiring practices.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
HSA
Dental Benefits
Vision Benefits
Health Insurance Benefits
We have four different healthcare options through All Savers by United Healthcare to ensure plans fit all of our employees needs.
Life Insurance
Wellness Programs
We have yoga and mediation offerings for the company. Everyone (regardless of if you are enrolled in our benefits) has access to My Healthiest You, an app that allows you 24 hour access to service
Mental Health Benefits
Through our healthcare, employees have access to Sanvello, an application dedicated to mental wellbeing and cognitive behavioral therapy. You can also access these services through My Healthiest You.
Retirement & Stock Options Benefits
401(K)
Company Equity
Equity is a part of every offer we make at Postscript!
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Depending on the team you support and your deliverables, we want people to work the hours that they are most productive - no clocking in and out.
Remote Work Program
We are fully remote - work from anywhere in North America (Canada and Mexico included)!
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
There are regular team retreats!
Some Meals Provided
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
$2K for home office equipment when you join PLUS a new computer.
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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