Who You Are:

We are seeking a talented customer service professional with a passion for providing great experiences to customers. If you are excited to help clients overcome issues and collaborate with a team to achieve a common goal, then we are excited to talk to you! You will work with a team of customer service agents to provide a world-class experience to Storyblocks customers over phone, email and chat, as well as collect and share customer feedback data to other teams in order to influence future product changes. You will help us achieve our vision of being a category-leader for the creative-class in brand and product. 

This role can be based out of the Washington, DC metropolitan area or can be remote, anywhere in the US. 

What You'll Do:

• Be the customer-facing voice of Storyblocks to both current and prospective customers over phone, email and chat platforms 
• Assist our customers with billing, technical and general support inquiries in an effective and professional manner
• Investigate, diagnose, troubleshoot and report out on issues flagged by customers
• Translate customer feedback into shareable data with the team and department at regular meetings 
• Actively participate in our team and company culture 

What You Bring to the Table:

Required:

• 1+ years of customer service experience
• A passion for delivering exceptional customer service through active listening, rapport building, and timely communication
• Ability to think critically and problem-solve quickly, as well as be comfortable adapting to new experiences and change
• Ability to consistently deliver high-quality written and interpersonal communication
• Excellent record of organization and time-management in a dynamic environment
• Possess a positive, self-starter attitude that performs well without direct supervision
• Comfortable working in team-driven environment

Preferred: 

• Familiarity with creative programs such as Adobe After Effects, Adobe Premiere Pro and Apple Motion is an added bonus, but not a requirement.The more you know, the more our customers benefit!
• Proficiency in computer-based Customer Service support platforms such as Intercom, ZenDesk, FreshDesk, or LiveChat
• Possess a drive to collaborate on new projects and initiatives 

What We Bring to the Table:

• Competitive and fair compensation: We believe in fair pay--equal pay for equal work. For each title, we have consistently applied competitive salary bands based on market data and benchmarks. What you’ve been paid before, fear of conflict, or willingness to negotiate does not play a part.
• Company-paid medical: Our medical, dental and vision premiums are covered 100% for you and your dependents. 
• 401(k) retirement plan: We offer both a Traditional and Roth 401(k) with a company match.
• Paid parental leave: Welcoming new family members is exciting, but it can also be challenging. We offer twelve weeks paid leave for primary caregivers and four weeks for secondary caregivers. We have a dedicated private nursing room available to new mothers.
• Unlimited vacation: At Storyblocks we take vacation seriously. That means take the time off when you need it. Don’t worry about tracking hours or accounting for partial days. Typically employees take about three or four weeks each year.
• Flexible work-from-home options: Much of our workflow is online, and for meetings, we have dedicated video-conferencing setups. As long as you deliver results, you are welcome to get your work done outside of the office or during unusual times when desired.
• Company-sponsored mentorship and growth: We have a formal mentorship program that involves regular career and growth conversations. “360-degree” feedback is collected twice a year and synthesized into actionable, peer-reviewed, performance reviews. We happily foot the bill for conferences and online courses that will add value to the organization. We encourage attending meetups and are happy to host them as well.
• Casual Work Environment: Sure we all get dressed up once in a while, but in general we want you to be comfortable at the office – whatever that means to you (flip-flops, shorts, jeans, etc.).
• Fully stocked kitchen: Everyone gets input on the food and drinks we stock in our shared refrigerators and snack room. We have multiple mechanisms for making coffee and cold-brew kegs are often on tap.
• Dogs in the office: We love dogs and we will probably love your dog too. With help from a calendar, we allow employees to bring in their dogs to help guide us through the day.

Who We Are:

Storyblocks is a different kind of content company delivering a fresh approach to meet the creative needs of a new generation of storytellers. Built on the belief that all stories deserve a chance to be told, Storyblocks provides video, audio, images and easy to use creative tools through its unique subscription model. By offering unlimited downloads and continually adding fresh content, Storyblocks challenges the paradigm that your ambitious vision requires deep pockets. We are committed to empowering storytellers by removing creative barriers and democratizing video creation. 

Driven by a set of five company core values, our culture is shaped by a love for data, fearless communication, community, zero egos, and everyone emptying the dishwasher (both literally and figuratively). Also, loving dogs. That's pretty important too. 

Headquartered in Arlington, Virginia, Storyblocks has been recognized as one of Washington D.C.'s Top Workplaces by The Washington Post, among the Best Places to Work by the Washington Business Journal, and by the Washingtonian as one of DC’s 50 Great Places to Work.

We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization. 

Storyblocks does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.