Customer Experience Representative (Raleigh, NC)

| Raleigh-Durham, NC
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About us:

Public.com is an investing platform that helps people be better investors. Members can invest in any fractional asset, from stocks, ETFs, and crypto, to art, NFTs, and collectibles of any kind - all in one place.

On Public, people’s portfolios are supported by a suite of investing tools, content, and a community of millions of investors, creators, and analysts. This includes live shows about the markets, Town Halls with company executives, and custom company metrics.

Since 2019, Public has raised over $300 million. Investors include Accel, Tiger Global, as well as Sean ‘Diddy’ Combs, Will Smith (Dreamers VC), Maria Sharapova, Tony Hawk, The Chainsmokers’ Mantis VC; NFL star J.J. Watt, NYU Stern professor Scott Galloway, business executive Dick Parsons, and Shari Redstone’s Advancit Capital.

What you’ll do:

The Public Customer Experience team is looking for a CX Representative to help support the CX team.  As a Customer Experience Representative, you will be responsible for serving our members across all support channels and providing legendary service.  We're talking about the kind of legendary service that earns awards, news coverage, goes viral and most importantly makes people happy. This will take place live chat, email, social media, random acts of kindness, handwritten notes, proactive check-ins, being a great teammate, doing the right thing and behind the scenes support working with compliance and the engineers.

There will be an expectation to go into the office two days a week. We will also be requiring employees to be licensed within 6 months of their start date.

What we’re looking for:
  • Ability to multitask - someone with an extremely imaginative and persistent mind that can run multiple projects at the same time
  • Engagement - you are passionate about thinking of new ways to get members active and engaged within the app
  • Creativity - you like to improve processes and systems 
  • 1-2 years experience in a support role 
  • Hunger to grow within an organization 
  • Someone who is “customer obsessed”
Bonus Points:
  • Startup experience is a plus

Public is an equal employment opportunity employer to all employees and applicants for employment and prohibits discrimination and harassment of any type.  We celebrate people of all race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or expression.


More Information on Public.com
Public.com operates in the Fintech industry. The company is located in New York, NY. Public.com was founded in 2019. It has 119 total employees. To see all 20 open jobs at Public.com, click here.
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