Customer Experience Representative

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ABOUT US:

The Pro’s Closet Inc. (TPC) is the world’s largest and most trusted brand for pre-owned bikes. We purchase new and pre-owned bikes and accessories from manufacturers, retailers, and individuals. Each bike undergoes a rigorous Certified Pre-Owned inspection and top-to-bottom service to ensure every bike is delivered in next-to-new condition. Our innovative Buyback Guarantee gives customers full transparency by offering guaranteed trade-in values for 18 months after purchase. With hundreds of bikes to choose from, we offer the world’s largest and most diverse selection of high-quality road, mountain, gravel, cyclocross, triathlon, and e-bikes, as well as a full line of parts, accessories and apparel. We are experiencing phenomenal growth, and on the lookout for highly talented, like-minded people who want to take part in our mission: to change the way people buy and sell bikes. 

WHAT SETS TPC APART:

We are committed to building a great company and we believe this starts with great people and a great company culture. Each individual has a key role to play in TPC’s success, but we all work as one team dedicated to constant improvement and efficiency. We welcome making mistakes and learning from them.

Our structure allows you to take responsibility and shape the company for the better and be recognized for it. From top to bottom, we adhere to core beliefs in transparency and openness. We love to work hard, but always leave time to ride bikes.


ABOUT THE JOB:

As a Customer Experience Representative, you bring the personal and engaging customer service of a local bike shop to the online buying experience for our customers. You work closely with consumers, clients and other TPC departments to create an exceptional customer experience, maintaining a positive and helpful attitude. As part of a small, dynamic team, your flexibility and willingness to help play a key part in TPC’s mission to disrupt the bike industry.


WHAT YOU’LL DO:

  • Managing the Help Desk and overall communication with customers through email, phone and chat
  • Investigating customer/client issues, identifying and implementing solutions
  • Assisting customers with product, compatibility and fit questions for our entire online catalog
  • Supporting customers through our 'Sell Your Bike' process
  • Identifying areas for improvement based on customer feedback
  • Working with internal team on customer experience initiatives
  • Demonstrating proficiency with our computer systems and software
  • Schedule will include weekend hours

ABOUT YOU:

  • 2-3 years of experience working in the bike industry on the retail, service, and/or manufacturer side. 
  • You have outstanding communication skills and great judgment.
  • You have ideally worked in customer service or retail, providing outstanding service with high standards and outstanding organizational skills.
  • You have strong initiative and are willing to jump right in and make things happen
  • Must be comfortable in a fast paced, changing environment.
  • Enthusiastic about the outdoor/cycling industry, the people it attracts, and all the gear!
  • TPC requires employees to be fully vaccinated for COVID-19 for in person work and company events as required by your role, unless you qualify for an exemption allowable under the law

THE PERKS OF WORKING AT TPC:

  • Salary Range: $18-21/hr., depending on experience
  • 3 weeks paid vacation, 6 paid holidays, and a paid day off on your birthday
  • 100% medical, dental, vision benefits, with a 60% dependent contribution
  • Company paid disability and life insurance
  • 401k with generous company matching 
  • Stock options: we’re all owners!
  • A fun, relaxed, and flexible work environment
  • WFH Flexible: Some of the team is mostly remote, but office in Louisville has flex space
  • Weekly all-hands company meeting keeps you engaged and connected to the business and your team members  
  • A culture of transparency with regular updates on company performance  
  • Group rides and amazing industry discounts 

This position may be performed remotely in AR, AZ, CO, FL, IL, IA, MD, MT, NC, NJ, NM, NV, OR, PA, SC, TX, UT, VT, VA, WA

 

The Pro’s Closet is an Equal Employment Opportunity (EEO) employer and is committed to creating and celebrating a diverse work environment. We hire solely on the basis of qualifications, merit, and business need, without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

More Information on The Pro's Closet
The Pro's Closet operates in the eCommerce industry. The company is located in Louisville, CO. The Pro's Closet was founded in 2006. It has 120 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Friends outside of work, Eat lunch together, Daily sync and Open door policy. To see all jobs at The Pro's Closet, click here.
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Candidate Location Eligibility:
Colorado, CO

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