Customer Experience (Level II)

+80 more | Remote
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Who We Are

We are creating the best way to finance clean energy for the home to help combat climate change. Mosaic partners directly with solar and home improvement professionals, who use our simple point-of-sale app to offer financing to their customers. This makes it easy and affordable for families to make energy-efficient upgrades to their homes. Since 2012, Mosaic has funded more than $11 billion in loans through our platform and helped more than 1 million homeowners switch to sustainable solutions. Join us as we work toward our vision of 100% clean energy for all.

Location: We are a remote-first company. This role can be based anywhere in the US.

The Opportunity

We are seeking an enthusiastic Customer Experience Level II Agent to join our growing and awesome Customer Support call center team.  As a member of the Support team at Mosaic, you will make sure that our products work for all of our customers. You'll work with sales representatives at Mosaic’s partner organizations - including some of the top solar companies in the industry - providing excellent service to help us all move toward 100% clean energy. You’ll also service Mosaic’s borrowers, investors, and community of supporters. You'll work in a fast-paced highly collaborative and mutually supportive environment to help people profit from the growth of solar energy as well as drive down the costs of solar adoption.   You can work remotely from anywhere in the US.

 Your day-to-day

  • Interact with installer and contractor partner sales reps and borrowers by phone or email.
  • Cultivate and retain relationships with our customers through the delivery of personalized service
  • Ensure complete customer satisfaction by resolving issues and escalations in a thoughtful and efficient manner
  • Identify and escalate customer and product issues appropriately
  • Help optimize our internal and external processes to contribute to a more efficient world-class customer experience
  • Work closely with other Mosaic teams to improve our product offerings and messaging around new products.             

What you bring to the team 

  • Love interacting with people
  • Enjoy talking about technical and/or financial concepts; will be comfortable explaining Mosaic's loan products and technology platform
  • Can empathize with users and hear their questions to quickly understand the issues they face
  • Enjoy the puzzle of solving open-ended problems, both individually and as a member of a team
  • Love constantly learning and re-learning a changing technical product, even when you’re a little out of your depth
  • Polished writing skills - you are great at taking informative yet concise notes
  • You're organized, efficient, and pay attention to detail
  • Motivated to learn more about the financial services and solar industries
  • Previous experience in finance, banking, home improvement or solar industry helpful
  • Preferably Bilingual (Spanish speaking)

Hourly: $22.00 

Why Mosaic

As a customer focused and driven-to-win organization, there are many exciting reasons to join the Mosaic team. Mosaic has a dynamic, fast-paced, and entrepreneurial environment, which requires a professional, flexible, self-starter attitude. We believe in hiring talented and driven individuals and cultivating a culture of collaboration and appreciation. 

Benefit Highlights:

  • Robust Health, Dental, and Vision Plans
  • Generous paid time off
  • 401k Match
  • Employee Equity Plan
  • We are remote-first (Must be based in the United States)
  • Lifestyle Spending accounts for professional and personal wellness 
  • Mental Health: Headspace subscription, online therapy sessions 
  • …and more! 

Mosaic’s policy is that employees must be fully vaccinated against COVID-19 in order to travel for work, visit our office, or attend in-person meetings, to the extent permitted by applicable law. We encourage you to speak with your recruiter if you would like more details on our COVID-19 safety policies. 

We are an equal opportunity employer and value diversity of backgrounds, perspectives and experience. Mosaic’s vision is 100% clean energy for all. In order to reach that vision, we believe we must build a diverse company where everyone is treated fairly and feels included. In turn, in accordance with Mosaic’s equal employment opportunity policy, we do not discriminate on the basis of race, religion, color, national origin, caste, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.

More Information on Mosaic
Mosaic operates in the Energy industry. Mosaic was founded in 2011. It has 211 total employees. It offers perks and benefits such as Daily sync, Open door policy, OKR operational model, Team based strategic planning, Group brainstorming sessions and Mandated unconscious bias training. To see all jobs at Mosaic, click here.
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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

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