Company Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Come join Intuit as a Customer Experience Leader.

Qualifications

• Individual contributor who contributes to execution of parts of the customer experience plan
• Works on problems of limited to moderate scope where analysis of situations or data requires review of a variety of factors
• Interprets and responds to data and makes recommendations for elements of new designs
• Influence primarily impacts the customer experience of a specific product, persona and/or offering.
• Decisions impact both personal and team deliverables
• Contributes to the completion of organizational projects and goals
• Works closely with external business partners (when relevant to the offering)

Responsibilities

• Synthesize data from various Voice of Customer channels (including follow-me-homes) to identify pain points in product and service experiences and drives experiments to develop hypotheses and propose successful solutions
• Frequently demonstrates a deep understanding of the customer and expert journey (and long term problems) and proposes solutions that challenge status quo to eliminate friction between both experiences
• Influences direct project team to ensure root causes and systemic issues are identified and analyzed; understand the impact of human behavior and market trends on customer interaction with products
• Connects the dots using external and internal data about our customer needs and provides precise recommendations aligned to the business
• Leverages quantitative and qualitative research to become an expert on the use of our products and services
• Proactively seeks insight on the Voice of the Customer and Employee to identify critical data that will help develop solutions to improve customer experience
• Applies market trends to the "what" and "how" of their processes; prioritizes projects and initiatives and align them to Intuit's key initiatives
• Proactively simplifies and continuously improves existing processes to operate more efficiently. Serves as an informal leader for change management within the direct team.