Capital One
Hybrid
https://ad.doubleclick.net/ddm/clk/576968427;385924738;m?https://www.capitalonecareers.com/tech?source=rd_builtin_job_posting_tm&utm_source=builtin.com&utm_medium=job_posting&utm_campaign=Tech&utm_content=niche_site&utm_term=385924738&ss=paid

Customer Experience Coordinator

Sorry, this job was removed at 12:19 p.m. (CST) on Saturday, September 18, 2021
Find out who's hiring in Richmond, VA.
See all Customer Success jobs in Richmond, VA
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Locations: VA - Richmond, United States of America, Richmond, Virginia

Customer Experience Coordinator

**Candidates must live within 100 miles driving distance of one of our four HUB locations Saint Cloud, Minnesota; Richmond, Virginia; Mclean, Virginia; or Wilmington, Delaware to be considered as there may be some events required to come to the office.**

Are you looking for a challenging role that includes the convenience of working virtually at home? 

Are you a reliable, highly self-motivated individual? Do you genuinely care about helping others?

Then a Capital One Virtual Servicing role may be the role for you!

We believe banking should fit our customers’ everyday lives — not the other way around. As a Customer Experience Coordinator, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in helping our customers’ banking experience. 

In this role, you will assess our customers’ various needs to provide expert service and advocate for the best solution to their problems. The desire to minimize customer effort while showing a high level of passion and energy when problem solving will be essential. You’ll have the opportunity to showcase your already comprehensive skill set and become a trusted adviser to our customers. We strive to assist our customers to save more and stress less!

A successful candidate will demonstrate:

  • Excellent verbal and written communication skills

  • A passionate customer service advocate with strong critical thinking skills

  • Strong time management/multi-tasking skills in a virtual environment

  • Exceptional listening, questioning and technical troubleshooting techniques

  • High level of autonomy, self motivation and ethical self-management

  • Comfort with schedules that will most likely require afternoons or evenings and at least one weekend day with the potential for split days off 

  • Availability to attend up to 10 weeks mandatory virtual training (Monday-Friday)

  • Reliable and predictable attendance

  • Must have a secure home office environment that is free from background noise and distractions of any kind 

  • Ability to sit in front of a PC/monitor, fielding phone calls using multiple systems for extended periods of time 

  • Must live no more than 100 miles from the hub site and in that hub’s state 

Work at Home Technology Requirements:

  • A secure home office environment that is free from background noise and distractions

  • A reliable private internet connection that is not supplied by use cellular data (hot spot) 

    • Cable or fiber connections are preferred 

    • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be foundhere.  To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer. 

    • Sustained ability to maintain latency less than 250 ms in voice calls is required

  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider

    • A private network is password protected where you have ownership or line of site to every device on the network

  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate 

  • Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. 

Basic Qualifications:

  • At least a High School Diploma, GED, or equivalent certification

  • At least 2 years of customer service experience

Preferred Qualifications:

  • Bachelor’s Degree or military experience

  • At least 1 year experience working in a call center

  • Experience working at home in customer service 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Capital One Perks + Benefits

Capital One Benefits Overview

At Capital One, we're committed to ensuring you and your family feel supported and cared for, and we know that your benefits play a large role in that support. Our goal is to provide a comprehensive and competitive set of benefits that offer the flexibility and choice to meet the diverse needs of all associates. We want each of you to Be Well physically, emotionally, and financially.

Culture
Volunteer in local community
Volunteer projects are encouraged and supported by Capital One through both traditional monetary contributions and flexibility to participate in associate-led initiatives.
Partners with nonprofits
Capital One’s philanthropy program provides grants to organizations that support education, financial literacy and community development, including affordable housing and small business development.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Business Resource Groups (BRGs) play an important role in attracting world-class talent, developing tomorrow’s leaders, engaging and retaining our diverse workforce and enhancing our workplace.
Hiring practices that promote diversity
Our professional recruiting teams focus on attracting underrepresented talent for our key business roles, including analyst, product, and tech roles across varied tactics and connection points.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Capital One offers two flexible spending accounts (FSAs) – a Health Care FSA and Dependent Care FSA – administered by Anthem.
Disability insurance
Capital One automatically provides full-time associates with Short-Term Disability and Basic Long-Term Disability coverage at no cost. You have the option to purchase Supplemental Long-Term Disability
Dental insurance
Capital One offers coverage through Delta Dental to help you maintain your smile through regular preventive care and treatment for any dental problems that may arise.
Vision insurance
To help you keep life in focus, vision coverage through Anthem Blue View Vision provides benefits for eye exams and vision correction treatment.
Health insurance
Our medical plans provide comprehensive and affordable coverage for a range of health care services and are designed with the ability to be flexible and choose which benefits work for your needs.
Life insurance
We provide full-time and eligible part-time associates with Basic Life, and Accidental Death and Personal Loss (AD&PL) Insurance at no cost.
Wellness programs
Mental health benefits
Capital One's Employee Assistance Program provides a robust set of services including telephonic, virtual and/or face-to-face counseling, legal and financial assistance, ID theft recovery, and more.
Financial & Retirement
401(K)
Through automatic payroll deductions, you may contribute up to 50% of your Annual Benefits Salary (base salary, shift differential, bonuses, commission, incentives and overtime) to your account.
401(K) matching
Capital One will match 100% of the first 3% of Annual Benefits Salary that you contribute, plus 50% of the next 3% of Annual Benefits Salary that you contribute.
Employee stock purchase plan
You can elect to contribute between 1% and 15% of your base salary** to the ASPP and receive a partial match on your contributions from Capital One. **Includes standard pay and any commissions
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
The Bright Horizons Care Advantage Program provides alternative child and adult care options during a lapse or breakdown in normal care arrangements.
Generous parental leave
Flexible parental leave options are available to full-time associates at the time of their child’s birth or arrival in their home.
Family medical leave
Adoption Assistance
The Adoption Reimbursement program provides financial support to full-time associates who are building their families through adoption.
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Capital One’s perks and benefits are progressive and industry leading. We have always believed in the importance of providing comprehensive and expansive benefits to complement and contribute to our associates’ total compensation package. For example, we were one of the first major companies to offer same-sex marriage benefits back in 1997 and we have since continued to build our benefits portfolio to include a host of other LGBTQ+ friendly offerings, from fertility coverage to reimbursements for associates who chose to build their families through adoption and surrogacy, to domestic partner benefits and health coverage for gender reassignment. In addition, Capital One’s campuses offer fitness facilities, cafés and, at certain locations, onsite health services for associates and their families. Our benefits package is unique as it provides flexibility for you to determine your path to health, wealth and life support.

More Jobs at Capital One

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about Capital OneFind similar jobs like this