Customer Experience Business Systems Administrator (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Job Summary:

onsemi is seeking a self-driven and motivated professional to join the Customer Experience team, located in Phoenix, AZ (open to remote). As a Customer Experience Business Systems Administrator, you will have the opportunity to have a key role in leading our customer experience transformational journey. Customer Experience is a function within our Corporate Marketing organization which includes brand, sustainability, public relations and demand generation. This position reports to the Head of Customer Experience and is responsible for managing all aspects of the customer/employee experience platform.

You will lead the business implementation and evolution of our enterprise-wide customer experience and employee experience platform in partnership with HR, IT and our technical sales support team. You will become our resident expert on voice of customer and voice of business survey administration and execution by serving as a system administrator or the Customer Experience and Employee Experience cloud applications.

Performance Objectives:

The successful candidate will have the opportunity to:
  • Lead the planning, configuration, and implementation of onsemi's new survey and voice of customer/voice of business platform.
  • Develop an understanding of onsemi business and customer needs in order to suggest and teach best practices in platform use, recommend new capability/functionality based on business needs.
  • Be the subject matter expert (SME) and partner with cross functional leads to provide thought leadership to drive process improvement, enhance user experience and increase adoption of CX tools.
  • Oversee all administrative functions including user account maintenance, reporting, dashboards, workflows; oversee database for data quality and integrity; execute rapid analysis and decomposition of complex business information into technical process components.
  • Build collaborative relationships with internal stakeholders at all levels, act as trusted advisor and understanding their business needs.


Qualifications:
Requirements:
  • 5 years experience administering enterprise wide CSAT/NPS relationship surveys and data analysis.
  • 5 years semiconductor industry experience - knowledge of customer journey, touchpoints and customer painpoints.
  • Highly adaptable and agile in fast paced hyper growth environment, able to thrive with ambiguity and exhibit a high degree of initiative.
  • Excellent interpersonal communication skills (written and oral) in managing virtual work teams.
  • Experience leading business requirements.
  • Strong understanding of business processes its translation into application functionality.
  • High standards of data accuracy and precision; extremely organized.
  • Experience with Saas Tools.
onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a continued focus on the automotive and industrial end-markets, onsemi is accelerating change and driving disruptive innovation towards a sustainable ecosystem in high-growth megatrends such as vehicle electrification, advanced safety, alternative energy and factory automation. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world. Today, the industrial and automotive end-markets are responsible for two-thirds of global greenhouse gas emissions, providing an immense opportunity for onsemi to do its part in achieving a net-zero economy with its intelligent power and sensing technologies. Climate change presents not only a risk to the environment, but also opportunities for innovative business solutions, and onsemi is committed to applying its research and design expertise and adapting its own operations to achieve net-zero emissions by 2040.

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onsemi is an Equal Opportunity and Affirmative Action employer. The Company maintains policies and practices that are designed to prevent discrimination or harassment against any qualified applicant or employee to the extent prohibited by federal, state and local laws and regulations. By way of example, discrimination on the basis of race (actual or perceived), ethnicity, color, religion (including any terms or conditions that would require a person to violate or forgo a sincerely held practice of their religion, unless it causes a bona fide undue hardship on the conduct of business), ancestry, national origin, citizenship, sex (including pregnancy, childbirth, or related medical conditions), age, marital status, sexual orientation, physical or mental disability, medical condition, genetic information (including test results), status as a protected veteran, uniform service member status or discharge status, political affiliation, union membership, gender identity or gender expression, certain arrest or criminal history records, homelessness, use of lawful products outside of work during nonworking hours, protective order status, or any other characteristic protected by applicable law is prohibited.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.

Please visit https://bit.ly/ApplicantPosters to review your rights as an applicant: EEO is the Law, Employee Polygraph Protection Act, Your Rights Under USERRA, Employee Rights Under the Family Medical Leave Act, EEO is the Law Poster Supplement/Pay Transparency Policy Statement, and Right to Work/E-Verify Poster.
More Information on onsemi
onsemi operates in the Automotive industry. The company is located in Phoenix, AZ. onsemi was founded in 2022. It has 11712 total employees. To see all 92 open jobs at onsemi, click here.
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