Who We Are

The Farmer’s Dog was created to radically improve the $90 billion global pet food industry — starting with a subscription service that sends freshly-made food directly to customers’ doors. Long term, our aim is to simplify every part of pet care, bettering the lives of the animals who make our lives better. Backed by the early investors of Warby Parker, Dollar Shave Club, and Sweetgreen, we've raised over $100M in funding and seek to build a company as healthy as the dogs we feed.

Join The Farmer’s Dog team as we continue to figure out ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets. 

#LongLiveDogs

Where You'll Come In 

Our Customer Experience Department sits at the front line of a burgeoning startup that is committed to delivering the best experience at every stage. We're looking for an advocate for our customers –– someone who continuously raises the bar by inventing creative solutions on the fly. In this role, you'll provide outstanding service and build your skills in communications, problem solving and sales.

This would be an exciting opportunity for someone looking to advance their career beyond a traditional retail, customer service, or call-center environment, into a more dynamic, omnichannel customer support role. We're looking forward to meeting with candidates from all backgrounds, experiences, and walks of life!  

This is a full-time role, and we’re seeking candidates with the availability to work weekends and some holiday work is required. Due to the Covid-19 pandemic, we’re currently operating remotely. However, this role will be based in Nashville upon a safe return to the office.

How You'll Make An Impact 

• Deliver exceptional customer service through one-on-one interactions across phone, email, and SMS
• Leave every prospective and current customer feeling loved and valued
• Compile feedback to improve systems and assist in developing The Farmer's Dog Customer Journey
• Track responses and share insights with the Product function to develop future improvements
• Learn to be a health and nutrition wiz; provide support on dog health, care, and wellness
• Participate in cross-functional projects with opportunities for growth, e.g. customer insights, operations, learning & development, quality assurance

We're Excited About You Because 

• You pride yourself on your outstanding interpersonal and organizational skills.
• You're a perfectionist when it comes to your written grammar and communication.
• You'll bring an all-hands-on-deck mentality with an ability to remain calm and excel under pressure.
• You’re flexible and comfortable balancing multiple priorities when needed.
• You're a confident verbal communicator across all channels, especially over the phone.
• You are uniquely YOU! We've found that a variety of backgrounds and interests excel in this role and encourage you to apply and share with us why you'd be a great fit.

A Few of Our Best Benefits

• Brand new dog-friendly office located at Center615 in Nashville (upon a safe return-to-office!)
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Competitive 401k plan with company match
• 12 week paid parental leave
• Flexible PTO and (when in office) WFH policy
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

# LI - PA1