Candy’s mission is to deepen our connection to experiences that bring us joy. As fans. As collectors. As people creating lives, we’re passionate about living. We understand that connection because we’ve chased it since we were kids. We are unapologetic fans and serious collectors who see limitless possibilities in the digital revolution that’s disrupting – more like exploding – the way we engage and experience our favorite sports, music, art, and cultural icons.

We know the passion of being a die-hard fan and the need for the experience beyond the bleachers. We’re building a fully immersive storefront where fans can not only buy, sell, and trade their digital assets, but also experience a fully immersive marketplace that gives our users enablement beyond imagination with their digital assets. 

Fandom. Reimagined.

OUR INVESTORS:

• Michael Rubin- Founder & CEO of Fanatics & Philadelphia 76ers co-owner 
• Mike Novogratz - CEO of Galaxy Digital, Pioneer Investor
• Gary Vaynerchuk- CEO of VaynerMedia, Social Media Entrepreneur

SO YOU WANT TO JOIN CANDY?

Candy’s industry leading team is looking to add a high-speed Customer Experience Associate to help us lead the way with providing a low friction customer experience, an industry leading low risk user experience, and a community-first operational mentality in the rapidly growing NFT and digital asset space. We’re looking for someone with outstanding customer service skills, with a highly organized and can-do professional attitude. This position will wear multiple hats throughout the workday, will work closely with our customer experience team, fraud team, support members, and will become an expert at handling all customer escalations through multiple communication channels, like Zendesk. The Associate is expected to maintain an intricate balance between efficiency and quality of service to ensure that Candy’s customers receive a high level of customer care and also to ensure a streamlined process for issue resolution.

The ideal candidate will have a natural ability to communicate professionally with a variety of customers from across the globe, will be able to prioritize projects, tasks, and our community-first mentality, will be self-motivated, able to make calculated fraud + risk decisions within time restrictions, and will be able to provide outstanding support for Candy’s multiple teams in order to achieve our rapid-growth mission.

This position will be reporting directly to Candy’s Head of Customer Experience, will be a key part of our rapidly growing company, and will help us lay the foundation for a world-class customer experience strategy.

AS OUR MOST VALUABLE PLAYER, YOU WILL…

• Support a variety of customer experience tasks, including investigating customer service issues with relevant internal and external parties in real-time.
• Resolving customer service situations using appropriate tools and accommodations.
• Assisting with various projects to ensure a seamless process for our customers.
• Proactively reaching out to customers, as needed, to ask for their feedback.
• Building up the Candy brand with an insatiable, friendly personality!

WHO ARE YOU?

• An understanding of the Cryptocurrency, Blockchain, NFT, or the Digital Assets industry. 
• Experience in risk, fraud, or cybersecurity in relation to NFT, Crypto, Blockchain, or Digital Marketplace environments. 
• Experience working with customer experience, customer support, or user experience teams.
• Have an understanding of digital/online payments, and how they relate to fraud/risk.
• Experience working alongside product, engineering, or data science team members.
• Experience gathering and submitting evidence to fight chargebacks.
• Have experience working with two-factor authentication systems, KYC tools, manual review techniques, or how to utilize them. 
• Have experience working with other technology start-ups.

You’ll Love Working here because...

• Our People. You will be working with the top players who are the most talented, fun, supportive, and innovative leaders and teams. Aka, people you can be proud to work with!
• Our Mission. We believe that we are building something great and that the best things we create will make the world a better place. Our goal is to deepen our connection through experiences to fans and collectors globally.
• Perks. Our team-based culture provides the foundation for people to do their best work and constantly learn and grow. We offer a full slate of benefits, including competitive salaries, stock options, health coverage, and unlimited vacation. Given that we’re an early-stage startup, our benefits package continues to evolve as we do. Your ideas and suggestions matter to us! 

Our Core Values.

• Trust. We safeguard the goal. We believe we will only succeed if we earn trust – trust of our people, trust of our customers, trust of our partners. We will strive to achieve and keep faith at all times.
• Innovation. We dream big. We’re endlessly curious and constantly searching for the best, the better, and the never-before imagined.
• Excellence. We take big swings. We have high expectations of ourselves in everything we do.
• Grit. We push past the finish line until the last second. Giving up is not an option. We will always find a way. 
• Inclusion. We are a team player, and we are in it together. We believe that diverse thinking comes from different thinkers, and we need all perspectives to come together and win.
• Authenticity. We are the real deal and always authentic in what we create, our dealings with others, and in who we are as human beings. 
• Accountability. We carry the ball. We hold ourselves to the highest moral and ethical standards. We will be fair and honest and take responsibility for our actions.