Customer Engagement Manager (NDA Specialist)
Where we work
Our team enjoys hybrid/remote flexibility and we offer employees a generous WFH budget to help create a productive and ergonomic WFH environment. If you are located in a city where we have an office, you are welcome to work from the office on a voluntary basis.
About the opportunity
Ontra is seeking a Customer Engagement Manager (CEM) to join our rapidly growing company. The CEM will be a key player on the Account Management team and will support Managing Directors with customer-facing responsibilities. This person will manage the onboarding process for customers, respond to day-to-day customer and attorney needs, assist with initiatives to grow customer relationships, and work cross functionally with other departments within Ontra. Over time, CEMs will also manage and grow their own accounts.
The CEM will report directly to a U.S.-based Managing Director, Account Management, and can be located in any of our U.S. locations.*
What you’ll do
- Account Onboarding: lead new project-based and enterprise customers from the initial onboarding call to full engagement
- Process Design: design and implement custom processes for new engagements in response to specific customer needs
- Account Management & Development: work with account managers on customer outreach strategies to ensure customer satisfaction and drive new revenue opportunities
- Attorney Support: work with the attorney engagement team to support the Ontra attorney community, ensuring that the attorneys remain happy and engaged
- Cross Collaboration: partner with Ontra’s engineering, product, sales, marketing, and finance teams to support account management goals
What you’ll bring
- Experience: J.D. or 1-3 years of corporate paralegal experience, with NDA experience preferred
- Legal interest: demonstrated interest in contract or transactional law, with the ability to speak the legal language
- Writing: must have excellent professional writing skills and email etiquette
- Diligence and attention to detail: effective project management and consistent delivery of timely, high-quality work
- Process-oriented: enjoys designing, refining, and executing complex processes
- Interpersonal skills: ability to empathize with both clients and attorneys, collaborate effectively with different personalities, and build relationships
- Self-directed: an ability to manage yourself with little oversight or direction
About Ontra
Ontra, the global leader in Contract Automation and Intelligence, combines AI-enabled software with a global network of highly-trained lawyers to offer a comprehensive solution for recurring legal workflows. By streamlining repetitive legal processes and transforming contracts into structured data, Ontra lowers costs, improves quality, and reduces turnaround times. Ontra is headquartered in San Francisco, with global operations across North America, Europe, and Asia. We also offer remote work and location flexibility.
Learn more at www.ontra.ai.
Our benefits
- Competitive compensation package (including salary and equity opportunity)
- Remote work flexibility & $1K WFH budget
- $2K annual professional development stipend
- Generous parental leave & other benefits
- Unlimited PTO
- Twice-weekly lunch perk
- And much more!
Inclusivity
Ontra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
*Where we currently hire
United States
- California (Offices: San Francisco and Los Angeles)
- Washington D.C.
- Connecticut
- Florida
- Georgia
- Illinois
- Massachusetts
- Minnesota
- New Jersey
- Nevada
- New York (Office: New York City)
- Oregon
- Pennsylvania
- Tennessee
- Texas
- Utah
- Virginia
- Washington
The United Kingdom (Office: London)
Hong Kong
Singapore
All persons hired will be required to verify identity and eligibility to work in the location where they are hired and must complete required employment eligibility verification upon hire.
NOTE to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to a member of Ontra will NOT be accepted or considered as a submission without a signed agreement in place.
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