Customer Engagement Associate

| Los Angeles, CA +80 more | Remote
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Ontra (formerly InCloudCounsel)

Where we work

Our team enjoys hybrid/remote flexibility and we offer employees a generous WFH budget to help create a productive and ergonomic WFH environment. If you are located in a city where we have an office, you are welcome to work from the office on a voluntary basis.

About the opportunity

The Customer Engagement Associate will own key portions of the onboarding process to create leverage for account managers by conducting outreach to welcome new users and invite them to demos. The goal is to free account management directors and Managing Directors of time-consuming onboarding tasks so they can focus on account growth instead of account maintenance, with the Customer Engagement Associate providing front-line support to our global customer base while working collaboratively with Sales, Account Management, and Legal Partnerships. 

The Customer Engagement Associate will report directly to the Customer Engagement Manager at Ontra, and we are open to great candidates across the U.S.*

What you’ll do

  • Lead all demos for deal team customers and app configuration for new customers
  • Oversee customer and originator NPS surveys
  • Proactively reach out to all new users to offer demos and hold standing demos twice a week
  • Provide active account maintenance, including project completion check-ins and managing responses to vendor & security questionnaires
  • Collaborate with the Account Management, Sales, & Sales Operations teams to support and engage customers 

What you’ll bring

  • Excellent presentation & communication skills; able to effectively deliver information to external stakeholders as well as internal colleagues 
  • Attention to detail and strong ability to balance several workstreams 
  • Team player mindset; no task is too small
  • Intellectual curiosity; always wanting to learn more and driven to grow in both knowledge and responsibilities 
  • Prior internships or full-time work experience in customer service, customer success, or sales; 1 year work experience in a professional setting preferred 

About Ontra

Ontra, the global leader in Contract Automation and Intelligence, combines AI-enabled software with a global network of highly-trained lawyers to offer a comprehensive solution for recurring legal workflows. By streamlining repetitive legal processes and transforming contracts into structured data, Ontra lowers costs, improves quality, and reduces turnaround times. Ontra is headquartered in San Francisco, with global operations across North America, Europe, and Asia. We also offer remote work and location flexibility.

Learn more at www.ontra.ai.

Our benefits

  • Competitive compensation package
  • Remote work flexibility & WFH budget
  • Parental benefits
  • Unlimited PTO
  • Semi-weekly lunch perk
  • And much more!

*Where we currently hire

United States

  • California (Offices: San Francisco and Los Angeles)
  • Washington D.C.
  • Connecticut
  • Florida
  • Georgia
  • Illinois
  • Massachusetts
  • Minnesota
  • New Jersey
  • Nevada
  • New York (Office: New York City)
  • Oregon
  • Pennsylvania
  • Tennessee
  • Texas
  • Virginia
  • Washington

The United Kingdom (Office: London)

Hong Kong

Singapore

All persons hired will be required to verify identity and eligibility to work in the location where they are hired and must complete required employment eligibility verification upon hire.

NOTE to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to a member of Ontra will NOT be accepted or considered as a submission without a signed agreement in place.


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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • PandasLibraries
    • SpacyLibraries
    • Scikit-learnLibraries
    • NumpyLibraries
    • PandocLibraries
    • TesseractLibraries
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • PytorchFrameworks
    • KerasFrameworks
    • DaskFrameworks
    • TornadoFrameworks
    • JupyterFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • SegmentAnalytics
    • FigmaDesign
    • SketchDesign
    • NetlifyDesign
    • AsanaManagement
    • Pivotal TrackerManagement
    • NotionManagement
    • WordpressCMS
    • SalesforceCRM
    • LeanDataCRM
    • KlipfolioCRM
    • BizibleCRM
    • MailChimpEmail
    • MandrillEmail
    • G-suiteEmail
    • LitmusEmail
    • UnbounceEmail
    • MarketoLead Gen
    • OutreachLead Gen
    • DriftLead Gen
    • On24Lead Gen
    • SendosoLead Gen
    • GongLead Gen
    • Google AdsLead Gen

An Insider's view of Ontra

How would you describe the company’s work-life balance?

Everyone is trusted to take time off throughout the year when they want to, and they actually do take time off. I also have my Slack notifications turned off every night, on weekends, and on PTO. We’re all about finding ways to achieve ambitious goals with sustainable and healthy day-to-day processes.

Robyn

User Experience Designer

What does your typical day look like?

I spend most of my time with our customers to understand the tech-enabled legal processes currently in place and offer recommendations on products and services that will support their continued success. I work across the organization, from partnering with our attorney partners- to collaborating with the Product team to improve and scale our process

Josh

Managing Director, Account Management

What are Ontra Perks + Benefits

Culture
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Abortion travel benefits
Financial & Retirement
401(K)
Company equity
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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