Customer Enablement - Learning Center Specialist at Zoom Video Communications (Remote)

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Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles .
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
We're problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment.
The Role
The Learning Management (LMS) Specialist is responsible for the administration of the online learning platform. The LMS Specialist performs project management activities as well as analysis, design, implementation, education, and end-user support of the LMS application. The LMS Specialist consults and communicates extensively with department leadership, colleagues, and administrators. The LMS Specialist serves in a consultative role with stakeholders to ensure online learning activities related to course completion, expert qualifications, regulatory, and organizational initiatives are satisfied. The LMS Specialist has a thorough understanding of course build, assignments, report generation, application administration, administrator training, and end-user support.
Responsibilities
  • Quickly troubleshoot and resolve technical problems that interrupt learner use and tracking.
  • Maintains and monitors all areas of the LMS portal to ensure accuracy and appropriateness of content prior to publishing to users while maintaining an up-to-date and relevant online course catalog.
  • Manages scheduling, course offerings, and training communications.
  • Runs system reports and provides dashboards to management and key stakeholders on training progression and completion.
  • Gather data, reviews & analyzes data to improve system operations and practices.
  • Maintains procedures and policies to ensure the security and integrity of the systems.
  • Works with external vendors and internal departments to ensure efficient functionality.
  • Offers support to all levels of LMS administrative users.
  • Accountable for the effective implementation and ongoing maintenance of the LMS and all supporting tools, content, and technologies, roles, users, security, internal system notifications and other instructional technology user accounts.
  • Utilizes project management to ensure successful development/implementation of course tools within the LMS.
  • Creates systems and workflows to ensure that all LMS procedures and processes are standardized and properly set up.

  • Partners with Instructional Developers to structure and deploy learning activities (web-based training content, curriculums, learning plans, etc.); advises and creates best structures in the LMS.
  • Facilitates the escalation of and resolution of IT issues connected to the learning management systems and/or external tools.
  • Authors, deploys, and manages content in the learning management system (LMS), ensuring content and learning plans are up-to-date for all users, along with supporting course owners in creating or updating course content as needed or due.
  • Ensures the quality of reporting data within the LMS to provide accurate and timely completion/compliance status.
  • Develops and maintains a course/curriculum naming convention, versioning, and archiving system.
  • Provide support in troubleshooting, investigating, and seeking solutions to complex issues related to course design, LMS configuration, and infrastructure.
  • Works with LMS vendor for system enhancements and upgrades.
  • Provides quality assurance for all deliverables.
  • Performs other duties as assigned.

Qualifications
  • Degree in IT or related field; experience in education preferred but not required.
  • 3-5 years administering an LMS system (in Docebo preferred), ERP System or HCM system, etc.
  • Articulate, Adobe Photoshop
  • Understanding of HTML/CSS coding, APIs, FTP server sites, and system integrations.
  • Understanding of different file formats such as Scorm, AICC, and xAPI.
  • Creative and effective writing of instructional texts and audio scripts.
  • Project management
  • Excellent customer service skills
  • Proactive communication
  • Professionalism

Skills/Competencies
  • Work both independently and collaboratively, exercising good reasoning skills.
  • Develop positive relationships with team and clients in a virtual environment.
  • Demonstrate attention to detail and thoroughness in all deliverables and communications.
  • Strong analytical and organizational skills, and flexibility to handle multiple tasks and deadline pressures.
  • Strong desire to explore technology and software for applicability to current and future work assignments.
  • Able to concurrently manage multiple assignments and deadlines

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
Colorado Salary Range or On Target Earnings:
Minimum:
$70,200.00 USD
Maximum :
$136,890.00 USD
In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Information about Zoom's benefits is here . Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in other locations.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
Explore Zoom:
  • Hear from our leadership team
  • Browse Awards and Employee Reviews on Comparably
  • Visit our Blog
  • Zoom with us!
  • Find us on social at the links below and on Instagram
  • View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site .

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The United We Tech Series: The Zoom Episode
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An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Employee Resource Groups include Veterans and [email protected] with more on the way!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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