Unqork is a new way to build enterprise software: it's a purely visual, drag-and-drop no-code platform designed to support the scale, complexity and security that enterprise applications require. Our customers are leaders in insurance, financial services, healthcare and the public sector, and they use Unqork to build custom software faster, with higher quality and at lower costs than code-based approaches. Founded in 2017, Unqork reached unicorn status in 2020, with a valuation of $2B. Unqork has been named one of the Best Startup Employers by Forbes, Best Places to Work by Built In and one of Linkedin's Top Startups.

Responsibilities:

• You will report to the VP of Customer Success
• You will cover Unqork's most prestigious clients and grow our business by increasing their adoption of the platform
• You will be directly working with senior customer executives to understand their strategic goals and help them design solutions to meet these goals with Unqork
• You will work directly with senior technical and business stakeholders to help provide best-in-class experiences
• Serving as a senior customer-facing technical voice, you'll provide advanced insight, guidance, and subject-matter expertise to our customers as they build products on our platform
• You will lead the development and collaboration of holistic account plans and tracking leveraging technical resources across all solution areas while identifying long-term growth opportunities
• You provide delivery leadership for your named accounts, focused on ensuring delivery is driving the customer's success and achieving our shared goals
• You'll oversee and ensure prioritized agreement of coordinated outcomes across Support Programs, Customer Success Engagements, and Professional Services projects that will promote usage, scalability, and operational health
• You will guide end-to-end application development projects with customers built on Unqork's platform
• You will help identify opportunities for our customers to refine and improve their products to refine their processes, improve performance, and explore new capabilities in Unqork
• You'll work directly with customers and liaise cross-functionally (e.g. PS, Support, Sales, Product) to serve as the technical resource for production customer projects
• You will be front and center with our customers to support their digital journey and empowering them to achieve their goals with regular engagements including: business and process optimization workshops, provide recommendations for increasing the return on investment (ROI)
• You will know how to help build new solutions and work with our teams to build them into Unqork's offerings

Qualifications:

• 15+ years of success in senior roles attributing to technical engagement and delivery management or program management for large, complex, and global strategic customers in Enterprise SaaS environments
• Experience navigating complex organizational structures to identify and build relationships with customer executives and technical team members (Partner, MD or VP levels)
• Experience creating integrations with CRMs, complex data sources, REST APIs and more
• Experience driving decisions collaboratively, resolving conflicts, and ensuring follow-through
• Experience presenting with a high degree of comfort with both large and small audiences and multiple levels of management (CxO, Senior Executives, BDMs)
• Experience designing and supporting large technology solutions
• Knowledgeable and experienced in creating solutions that use cloud technologies
• Experience leading large technology programs that involve multiple technology areas, multiple partners, are high risk, and highly visible across sized technical teams including coordination of multiple parties (e.g., partners, onshore and offshore resources)
• Experience with configuration, deployment, and testing of enterprise software applications within one of the following segments: Insurance, Financial Services, or PubSec/SLED, Healthcare

Benefits:

• Work from home with an energetic remote-first community
• Unlimited PTO (and the encouragement to use it)
• Student loan payback program
• 100% employer-covered medical, dental, and vision options available to you and your dependents
• Flexible Spending Account (FSA)
• Monthly stipend toward your WFH setup, vacation, development and more
• Employer-sponsored 401(k) with contribution match
• Free Peloton membership through UHC
• Paid Parental Leave

Unqork is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.