Jellyvision is hiring a Customer & Competitor Insights Manager

What we do

Hello! We’re the proud parents of ALEX®, an interactive employee communications platform that makes choosing (and using) employee benefits easier and more enjoyable. Our credo is a simple one: be helpful. And we think the best way to achieve that is with a staff that reflects the vast range of ideas, perspectives, and experiences of the millions of people who use our products.

Who we are

Jellyvision is committed to continuous evolution and to fostering a more diverse and inclusive workplace where everyone is welcomed, valued, and respected. It doesn’t matter your race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, or country of origin...we just want amazing people who are willing to grow along with us. 

How you’ll help 

The Customer & Competitor Insights Manager is responsible for compiling, analyzing, and condensing qualitative data on our customers and competitors into actionable reports. They report to the Sr. Director of Research & Insights and work closely with members of the Product, User Engagement, Revenue, Marketing, and Creative teams at Jellyvision. 

What you’ll do

• You'll have ownership over Jellyvision’s qualitative customer feedback data and competitor research tables.
• Provide our internal teams with reports which distill the tons of qualitative data we collect on our customers and competitors into information that is meaningful to them.
• Work closely with multiple teams to ensure that our qualitative feedback collection methods – such as customer and broker surveys and customer calls – meet the needs of a variety of stakeholders as well as Jellyvision at large.
• Drive product development and improvements by performing qualitative data analysis on real-world customer data (as well as some end-user data).
• Proactively compile and maintain records on Jellyvision’s current (and potential) competitors.
• Assist our Sr. Director of Research & Insights with data analysis projects and usability testing tasks.
• Help champion the needs of our customers within the company.
• Conduct additional secondary research on potential new products and features as needed.
• Manage a dynamic workload to balance priorities with deadlines to effectively meet project needs.

Experience and skills you’ll need

• 2+ years of experience with analyzing qualitative customer data.
• Comfortable with both qualitative data collection and analysis and secondary research methods.
• Proficient with Microsoft Excel, Word, and PowerPoint.
• Hands-on experience with conducting qualitative interviews and usability testing is a plus.
• Strong written and oral communication skills and proven ability to work with cross-functional teams.

Skills 

• Business Insight
• Persuades
• Customer Focus
• Decision quality
• Instills Trust
• Manages complexity
• Communicates Effectively 

About remote hiring

This position is eligible for work by a remote employee out of the following states: CA, DC, FL, GA, IL, IN, KY, MA, MI, MN, NE, NY, NC, OH, OR, PA, SC, TX, UT, VA, WA, or WI.

Thanks for your interest in Jellyvision!