Customer Care Team Leader at Wix

| Greater Denver Area
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We are:

Wix’s Customer Care Team in Denver - our newest worldwide Wix office! At Wix, we build products that help millions of users grow their businesses online, and we care a lot about their experience. As part of our global organization of Customer Care, our team is responsible for building strong relationships with Wix users, uncovering their needs and guiding them to success throughout their user journey.

At our office, you’ll find a friendly atmosphere, fantastic coworkers and diverse  opportunities for growth in a fast-paced, startup and dynamic environment. We offer competitive salaries, equity and ESPP, a 401K with company contribution, as well as full medical and dental coverage from day 1. In addition, our offices are stocked with snacks and we deliver lunch daily. Our people enjoy exercise classes and wellness activities, plus we have fun activities going all the time - lots of them! 

You are:

A tech-oriented manager with 2-3 years’ experience leading a customer-facing team. Your excellent communication skills and emotional intelligence have helped you build and maintain positive relationships with colleagues at various levels. You can provide constructive feedback and respond to it just as well. You’re methodical, detail-oriented, and have experience leading a team in that spirit. You thrive in dynamic, fast-paced work environments and can handle both the day-to-day and big picture. You’re motivated, independent, and exceptional at project management and organization. You believe in data and are passionate about technology’s ability to improve people's lives. 

Experience working on a global team is a plus. 

As a Customer Care Team Lead, you will:

  • Mentor, advise and lead your team members in their journey to best support Wix users. 
  • Set expectations of team performance based on feedback and transparency, while achieving their collective and individual goals.
  • Lead by example, handling customer escalations with creative problem solving.
  • Contribute to the growth of our department by interviewing potential team members in our hiring process.
  • Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
  • Participate in global and cross company projects to improve our products and optimize our users’ experience.
  • See the big picture while navigating our matrix system, helping your team to prioritize tasks and projects. 

Approximate base compensation $50,000 - $75,000. In addition to the base pay, you will receive company RSUs as part of the compensation package. Final package may vary and will be determined by various factors including location, shift, and/or candidate experience. You can learn more about Wix benefits here.

 

We’re proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcomed, and anyone has the right to succeed.

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

An Insider's view of Wix

What’s the vibe like in the office?

We have an inclusive and relaxed vibe where people want to get to know you, clubs form out of similar interests, and you bond with other departments at company events. Two clubs I enjoyed attending were ‘Wixercise’ where we get a group to go to fitness classes after work and ‘Wine Not’ where we indulge in wine and cheese and play games!

Lauren

Account Executive

What does career growth look like on your team?

What's cool about Wix is there are many ways to grow. It's such a wide and interconnected company, so you can learn and take interest in many things. I'm an example of how you can be given a little extra responsibility and it turns into its own team, currently over 15 people.

Michael

Team Leader, Sales

How do your team's ideas influence the company's direction?

We are working in an environment where we're not just executing a playbook, we're writing the playbook. Wix is growing quickly and as managers we often face new challenges and areas that are not familiar to anyone within the organization. This is exactly why we’re always looking at the team’s feedback and ideas to help us find the right path.

Ido

Head of Wix Partners

What are Wix Perks + Benefits

Wix Benefits Overview

Our offices are located in the Meatpacking District. We’re a varied team of creatives and business-minded folks who love to take on challenges together. We offer a competitive salary, equity, 401K with company contribution, full medical and dental coverage from day one (no employee contribution for FT employees), ESPP, lunch, snacks, fitness/wellness activities and the opportunity to join our stunning global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
We have a casual dress code!
Commuter Benefits
This is currently not valid due to COVID-19 and remote work.
Company Outings
Wix hosts company outings and events.
Free Daily Meals
Stocked Kitchen
We have fully stocked kitchens.
Some Meals Provided
Happy Hours
Pet Friendly
Wix's pet policy is dog friendly daily.
Recreational Clubs
Wix has recreational club choices all year round.
Professional Development Benefits
Lunch and learns
Wix hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Customized development tracks
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