At Varsity Tutors, we are transforming the way people learn. 

As a Customer Care Representative, you will work as the face of the Varsity Tutors brand and you will make a meaningful difference in the lives of our customers and grow your career. The work done in this role puts your passion to serve and your drive to match our client’s needs with results at the center of every client interaction, creating an opportunity to deliver unique value to learners all over the world.

If this sounds like you, then we look forward to receiving your application and speaking with you.

About Varsity Tutors:

Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/. The company publicly listed on the New York Stock Exchange on September 21, 2021.

We succeed thanks to a diverse mix of talented people who want to come, to stay, and do their best work. If you love learning, technology, and making a true impact, you’re going to love working here!

Responsibilities:

• Identify and assess customers’ needs to achieve high-level satisfaction
• Build relationships of trust through open and interactive communication with clients and partners
• Handle complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
• Maintain record of customer interactions, process customer accounts, and file documents
• Plan to exceed expectations through a metrics driven performance standard. We want the best for you and for our clients!

Qualifications:

• Ability to consult with our clients via phone, text, chat, or email, conducting needs analysis and offering effective solutions
• Flexible schedule with availability to work some evenings/weekends
• CRM experience is preferred
• Previous experience in customer care and strong customer service orientation is preferred
• Ability to work independently and prioritize work in order to meet deadlines
• Passion for being part of a team that is dedicated to making a difference for our clients!

Benefits/Culture:

• Healthcare Plans (Medical, Dental, Vision, Life)
• 401k Company Matching Plan
• PTO, Paid Holidays, Floating Holiday (for your birthday!)
• VTO ("volunteer time off" to do community service/charity work)
• 52 hours of Free Learning Sessions per year for you or immediate family members
• Fun, collaborative, and team-oriented work environment with plenty of training and a feedback rich culture

Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  (INDHP)