Customer Business Director (Remote) at Collins Aerospace

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The Customer Business Director, will be responsible for establishing fundamentals required to build a strong relationship with key personnel at all levels within assigned customer and develop understanding of key stakeholders within Collins Aerospace. In this position, you will have significant interactions with senior leaders at key accounts to include Delta Airlines regarding existing programs as well as discussions on future programs. You will be responsible for managing relationships with customers to support growth and ensure high level of service.

This position can be worked remotely in the Atlanta, GA region and will require onsite activity at times at customer sites.

Primary Responsibilities:

  • Establish resolution priorities at the customers (own the problem resolution process)
  • Navigate the Collins organization across all BU's and functional disciplines to facilitate the optimum solutions for the customer
  • Effectively balance customer demands/needs with the business' strategy/needs
  • Provide recommendations to support repair, spares and inventory forecast/planning and corporate strategy initiatives
  • Own the Aftermarket customer interface for Collins Aerospace with goal to maximize customer affinity with key decision makers and influencers
  • Driving customer core team (CCT) meetings to ensure a one Collins customer experience. Must have a holistic view of customer and impact of one or more SBU action(s) on overall relationship
  • Negotiate all contracts (Repair, Spares, Mods & Upgrades, License, General Terms)
  • Coordinate with Collins Aerospace Field Service Managers and responsible Fleet Managers to develop new business opportunities and raise any known technical issues with Field Service Manager and follow progress
  • Facilitate resolution of customer satisfaction issues leveraging functional Customer Service groups and product line program management
  • Maintain Executive briefing documents and strategy documents for assigned customers as needed
  • Manage accounts receivable
  • Know the customer's organization, culture, structure, key decision makers and the customer decision making process and be responsible for overall customer satisfaction for assigned customer

Basic Qualifications:
  • Bachelor's degree and 10 years of prior relevant experience OR
  • Advanced Degree in a related field and minimum 7 years of experience OR
  • In absence of a degree, 14 years of relevant experience is required
  • Must be available for travel up to 20%
  • Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position

Preferred Qualifications:
  • Prior experience within the Aerospace industry
  • Prior experience managing and owning the relationship with key customers and driving business growth
  • Prior experience working collaboratively amongst internal and external stakeholders

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

* Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:
  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
  • Tuition reimbursement program
  • Student Loan Repayment Program
  • Life insurance and disability coverage
  • Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protection
  • Birth, adoption, parental leave benefits
  • Ovia Health, fertility, and family planning
  • Adoption Assistance
  • Autism Benefit
  • Employee Assistance Plan, including up to 10 free counseling sessions
  • Healthy You Incentives, wellness rewards program
  • Doctor on Demand, virtual doctor visits
  • Bright Horizons, child and elder care services
  • Teladoc Medical Experts, second opinion program
  • And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:
  • Background check and drug screen required (every external new hire in the U.S.)
  • Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that's redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
More Information on Collins Aerospace
Collins Aerospace operates in the Aerospace industry. The company is located in Charlotte, NC. Collins Aerospace was founded in 2022. It has 40752 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 75 open jobs at Collins Aerospace, click here.
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