Customer Advocate - New Graduate
Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for deskless workers. With over 150 million users, we’re the #1 rated push-to-talk app in the world, delivering 8 billion (yes, with a B) messages a month.
At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders.
And this is where you come in.
This Role
Your job will be to get our new users talking! We are looking for a Customer Advocate who’s primary responsibility will be to help our customers quickly connect their workforce with our instant, live voice communications platform. Using our systems/tools to determine when and how to provide the appropriate assistance. Help create channels, walk through adding new users and troubleshoot any issues as they arise. You will be the first contact in creating an exceptional user experience.
You will report to the Director of Inbound Sales and work closely with the sales and marketing teams to drive growth.
What you’ll do
- Quickly follow up on inbound phone calls, contact forms, emails and website chats.
- Categorize customers based upon established criteria
- Research customer and then learn from outreach to understand need capture in the CRM and communicate with team.
You bring
- Energy and enthusiasm. You are self-motivated, positive, and passionate about serving others.
- Clear, professional and friendly phone and video conferencing. You know what to say and how to say it.
- Fast, clear and concise writing.
- You learn quickly and are coachable
- Fantastic active listening skills. You are able to uncover customer needs and problems so that we can share solutions.
- Empathetic - you want to be a problem solver, from signing up and creating channels to billing questions you are the Zello advocate!
- Bonus if you know what a PLG start up is
- Bachelor or higher degree preferred. Technical a plus!
After three months you will
- Have become an authority on Zello’s solution and customers
- Clearly articulate solution value for common use cases
- Meet or exceed our goals for customer advocacy
We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, from flexible work schedules to unlimited paid time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us!
