Customer Advocacy Specialist

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Augury raises $180 Million to become one of the first Industry 4.0 Unicorns. New strategic investors, commercial agreements and a valuation of over $1 billion confirm Machine Health as Industry 4.0’s killer app. The new funding will enable us to expand globally, create offerings for new industries such as energy, and continue to innovate in our core manufacturing market to help customers improve the reliability, resiliency and efficiency of their machines and operations.

We are on a mission to build a world where people can always rely on the machines that matter. Industrial machines power our world. They generate energy, deliver water and make the essential products we use every day from pet food to vaccines.

Augury is a pioneer in Machine Health solutions for manufacturing and other industrial sectors. Machine Health uses the Internet of Things (IOT) and Artificial Intelligence (AI) technology to predict and prevent industrial machine failures, and improve machine performance, so manufacturers can keep the shelves stocked in your local supermarket.

Machine Health is the key to Global Productivity. We are on a mission to build a world where people can always rely on the machines that matter. We are all surrounded by machines and rely on them in everything we do - from the buildings in which we live and work, the goods that we consume, to the power and running water that we use. There is a significant cost and effort that goes into designing, manufacturing, installing and maintaining the machines that enable and support our daily lives.

Augury is making machines more reliable by combining two key shifts in the industry: artificial intelligence and the Internet of Things. The intersection of these trends allows Augury to provide machines with a mechanical nervous system and the awareness to optimize their own health, thereby accelerating human productivity and safety. 

As a Customer Advocacy Specialist, you will help build a customer advocacy discipline in an industry that is just starting to understand the value it can provide.  This position is remote.

A Day In Your Life

  • Manage the operations of Customer Advocacy at Augury.
  • Working with Customer Success and Customer Advocacy, build a process for systematizing how and when we create content for an account.
  • Working with the Customer Advocacy team and the Sales and Customer Success teams, find a repeatable way to report on the status of each content deliverable.
  • Build a process for uncovering new customer advocates, including initial qualification, by working with Sales, Product, and Customer Success. 
  • Finalize and activate advocate tracking in Salesforce along with relevant dashboards, ensuring this process is connected to the overall account-based-marketing strategy. 
  • Track customer permissions around logo usage and requirements of customers' corporate communications teams. 
  • Manage key technology elements for the Community team - sales enablement in Highspot, our use of Catalyst, integration with Salesforce, our use of Wrike, and other reporting. 
  • Act as the community and customer advocacy business owner for customer gifting at Augury, collaborating with the overall Augury gifting leader. 
  • Collaborate with the rest of the Customer Advocacy team at Augury along with other stakeholders across the organization. 

What You Bring

  • Experience: You have been exposed to customer advocacy as a discipline. You are a great relationship builder/collaborator along with a demonstrated aptitude for managing tools and building/executing processes. 
  • You take ownership of your domain
  • Strong verbal and written communication 
  • Strong technical background
  • You excel at collaborating with team members and others across the organization
  • You enjoy being creative
  • You are driven and determined with a high level of energy

About us

We love creating stuff. We are passionate about building meaningful products that can change the world. Our team is a diverse group of people that breed creative thinking and are not afraid of having fun. We are only as good as the relationships we build - we treat each other with respect, dignity and humility. We don’t pursue the mythical work-life balance - there is only life, and Augury is a part of it.

Perks

  • Comprehensive Medical Coverage
  • 401k plan with matching
  • Stock options
  • Paid parental leave
  • Flex PTO

Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.

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Candidate Location Eligibility:
New York City, NY

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • MiroDesign
    • JIRAManagement
    • SlackManagement
    • GongManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoEmail
    • MarketoLead Gen

An Insider's view of Augury

How would you describe the company’s work-life balance?

I've never gone through an interview process where an employer went beyond my experience to learn about me and my values. I finally met a company that understood my potential, that's why I chose Augury.

Angela

Content Marketing Manager

What does your typical day look like?

If you are a true builder, Augury is the place you'd want to be. Your mind will explode every single day, as you will learn more and create new stuff. You'll get to work with amazing people - who care deeply about the company and its mission. Definitely not for the weak at heart, but if you are ready to embrace it - you are in for a hell of a ride!

Einat

Head of Product

How has your career grown since starting at the company?

My career at Augury has grown far beyond what I could've imagined in less than a year. I started as the Office Experience Manager & now a Technical Instructional Designer (which is basically my dream job!) I was consistently given opportunities to stretch & grow myself & felt supported along the way. Augury values its people and internal mobility.

Kristen

Technical Instructional Designer

How do you empower your team to be more creative?

We hire intelligent people and make sure they are having fun while believing everything they imagine can be real. Inspired by Einstein & Picasso, we let our teams play with new technologies in hackathons, collaborate in design thinking sessions with customers, and bring inspiring lectures to provoke our thinking.

Gal

Co-Founder & CTO

How do your team's ideas influence the company's direction?

As the demand gen team, we are in a position to shape the face of the company. We are able to craft the experience for prospects & customers - from the first encounter w our brand, through the education process about what we do, all the way to purchase and adoption. We get to test different hooks and come up with new ways to grab people’s attention

Eliza

Director of Demand Creation

What are Augury Perks + Benefits

Augury Benefits Overview

We provide comprehensive medical coverage, 401k plan with matching, employee stock options, paid parental leave, unlimited PTO, monthly phone stipend, WFH stipend, bi-weekly 4-day work weeks, access to LinkedIn Learning, company-paid co-working spaces near you, and more!

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
4-day work week
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Office Perks
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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