AlertMedia
AlertMedia helps companies keep their people safe and informed during emergency and other events.
Austin, TX
Remote

Customer Advocacy Manager

| Austin, TX | Remote
Apply now
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The Role:

The Customer Advocacy Manager will be responsible for building, managing, and executing AlertMedia’s customer advocacy program with a primary focus on building a pipeline of referenceable customers to accelerate closing top deals. This role reports to our Senior Product Marketing Manager and is based in Austin, TX or remote. 

Who you are:

You are passionate about building relationships with customers and work well in a cross-functional role that supports multiple teams. You thrive in a fast-paced environment and are a process-oriented person with experience building a reference program from the ground up.

Who we are: 

AlertMedia is leading the evolution of employee safety for a modern workforce. We offer the most intuitive emergency communication software on the market with fully integrated threat warnings and employee safety monitoring. We believe any organization can improve safety and business outcomes during critical events by quickly identifying threats and simplifying fast, reliable communication to impacted audiences. We are headquartered in Austin, TX, and trusted by thousands of customers in over 100 countries—including DHL, British Petroleum, SurveyMonkey, and Walmart—to keep their people safe and connected anytime, anywhere.  

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   

Come join us in our mission to save lives and minimize loss through effective communication. 

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.

What you will do:

They will oversee the ongoing development and management of a portfolio of reference accounts that can be used during the buying process and for testimonials in all types of media. This person will also identify and collect compelling customer stories and build and nurture the relationships with key customer accounts to drive participation across all advocacy activities in partnership with our Customer Marketing Manager. The ideal candidate will have previous experience in implementing and managing a successful customer reference program at a high growth SaaS company.

  • Develop a scalable customer advocacy program to support the growing needs of sales and marketing teams
  • Streamline the process for reference requests, manage fulfillment, and develop reporting within Salesforce to track activity and report on outcomes
  • Support marketing and communications reference requests to match ideal customers for content, event, PR, and AR activities and increase participation in a win announcement program
  • Drive third-party reviews and participation in our case study program 
  • Partner with Customer Success and Sales teams to identify and grow participation from our customer base and new business accounts
  • Develop and own the onboarding process for new customer references
  • Create and manage a database of referenceable customers with in-depth profiles and contact information
  • Recruit and manage high-touch reference relationships with strategic customers
  • Partner with Customer Marketing on growing participation across all advocacy activities including customer stories, video testimonials, quotes, and third-party reviews.

Requirements:

  • 2+ years of customer marketing/reference experience
  • Experience building and running a successful reference program including, recruiting participants, managing the reference process, expanding the reference community, and reporting on the metrics of the program
  • Professional and self-motivated individual, who can organize and manage projects across functions and with multiple stakeholders and contributors
  • Experience with Reference Management and/or Customer Advocacy/Marketing tools
  • Experience in B2B technology marketing
  • Highly customer empathetic and excellent relationship building skills
  • Able to perform under pressure, prioritize and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovation
  • Position is open for remote location except for in the following states: Alaska, Colorado, Louisiana, Mississippi, Montana, North Dakota, Oregon, Rhode Island, Washington, West Virginia, US territories 
  • This position is not eligible for visa sponsorship

What we offer:

  • Base salary + Company-Wide Bonus program
  • Competitive PTO + holidays to enjoy balance
  • Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees
  • Amazing rewards and incentives
  • An exciting and positive work environment
  • Commitment to community service with opportunities to give back 
  • A Best Places to Work company 5 years in a row

AlertMedia is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

AlertMedia does not currently sponsor applicants for work visas.

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What are AlertMedia Perks + Benefits

AlertMedia Benefits Overview

AlertMedia has a comprehensive benefits package in order to take care of our employees, including 100% paid medical, dental, vision and life insurance for employees and a significant contribution to dependent coverage. We take pride in giving back to our community through quarterly give-back opportunities and enjoy quarterly team-building both team specific and company-wide.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
AlertMedia offers both an FSA and HSA options. AlertMedia offers a matching program for our HSA plan option.
Disability Insurance
AlertMedia pays 100% of short and long term disability insurance coverage for full-time employees.
Dental Benefits
AlertMedia pays for 100% dental coverage for its full-time employees as well as a percentage for dependents.
Vision Benefits
AlertMedia pays for 100% vision coverage for its full-time employees as well as a percentage for dependents.
Health Insurance Benefits
AlertMedia pays for 100% medical coverage for its full-time employees as well as a percentage for dependents.
Life Insurance
AlertMedia pays 100% of life insurance coverage for full-time employees.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
AlertMedia offers a comprehensive 401k plan for our team members.
Performance Bonus
AlertMedia is proud to offer a generous collective success annual bonus to all of its full-time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
AlertMedia offers 12 weeks paid in full for primary caregivers and 4 weeks paid in full for secondary caregivers.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
AlertMedia offers competitive paid time off for its full-time employees, with the opportunity to gain additional days off with tenure.
Paid Volunteer Time
AlertMedia has a strong commitment to serving our community, with opportunities to get involved at quarterly give-back events.
Sabbatical
6 weeks of paid sabbatical leave after 6 years of service allows our employees to rejuvenate and pursue their interests whether it’s volunteering, travel, research, or spending time with family.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
AlertMedia offers a casual dress environment, anything but shorts!
Company Outings
AlertMedia puts a huge emphasis on team-building. Q1/Q3 are dedicated to team-specific events while Q2/Q4 are company-wide events including our always amazing holiday party!
Game Room
Unwind in our game room with board games, shuffleboard, and an arcade.
Stocked Kitchen
AlertMedia has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Some Meals Provided
AlertMedia has a Tuesday lunch tradition. We bring in delicious catered food and introduce new hires, share product updates or customer stories, and even get to see our board deck via our CEO.
Happy Hours
AlertMedia enjoys Friday happy hours after a week of hard work.
Parking
AlertMedia offers free parking to all employees.
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Leadership series with all of our new hires, as well as continued engagement through paired virtual coffee sessions.
Time allotted for learning

Additional Perks + Benefits

In addition to our other fantastic benefits, AlertMedia shares in an annual company-wide, collective success bonus! This includes sales and all other full-time team members.

An Insider's view of AlertMedia

How does your team reward individual success?

We have annual leadership awards tied to a company trip for top performers and on the first Tuesday lunch of each month, we give out peer-nominated awards. It is awesome to be recognized from both perspectives.

Liel Navon

Enterprise Sales Director

What projects are you most excited about?

I'm excited about the opportunity to strategically hire people we feel will truly make an impact on the business and know "why" they are working hard. We're also revamping our employee on-boarding experience, to ensure everyone gets face to face time with all of our leaders to hear their stories and learn about each area of the business.

Kelsey Ozar

VP, People

What makes someone successful on your team?

To be a successful developer at AlertMedia you will need to be smart and passionate about great code. Our most valuable developers consistently "check their ego at the door" and focus exclusively on the best solution for the problem.

Matt Miller

Software Architect

How do you make yourself accessible to the rest of the team?

AlertMedia is inherently a very collaborative culture. No one here is above helping others, including our executive leadership team. We are readily available to assist through negotiations, demos, customer calls or to simply provide guidance. Time is never wasted on someone who cares and is focusing their effort on the right things.

Peter Steinfeld

VP, Sales

How do you collaborate with other teams in the company?

Given our current size, collaboration comes easily, but as we grow, we have been even more intentional about how we work with each department. For example, our team often drops in on the weekly sales meetings, holds a weekly meeting with the sales team leads, and has a slack channel with all of sales so people can share ideas and ask questions.

Alex

SVP, Marketing

Jobs at AlertMedia
23

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Internal Tools Engineer

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The Role: AlertMedia is looking for an Internal Tools Engineer to support our growing Engineering team. This role offers the opportunity to work shoulder to shoulder with developers and QA engineers to create tools that improve the development experience and make tedious tasks easy. Work includes customizing and streamlining the local Docker environment, creating setup files for IDEs, and maintaining and creating scripts to perform a variety of

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AlertMedia is looking for a Software Engineer II with full-stack experience. This role is an opportunity to use a wide variety of design and technical web skills to help us manage day-to-day requests as well as leverage your experience while gaining new experience from the team. You must have a passion for innovative software development and willingness to roll up your sleeves to collaborate with all teams. You will have the opportunity to show who you are throughout our interview process, we don’t ask any trick questions, or expect you to perform a whiteboard exercise. We want to see you shine by showing us work you are most proud of!  

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AlertMedia is looking for a Senior-Level Engineer with full-stack experience. This role is an opportunity to use a wide variety of design and technical web skills to help us manage day-to-day requests as well as leverage your experience and expertise to mentor junior developers as the team grows. Strong creative and technical abilities are vital for success in this role, with the ideal candidate being an independent problem solver and critical thinker. You must have a passion for innovative software development and willingness to roll up your sleeves to collaborate with all teams. You will have the opportunity to show who you are throughout our interview process, we don’t ask any trick questions, or expect you to perform a whiteboard exercise. We want to see you shine by showing us work you are most proud of! 

Enterprise Business Development Representative

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AlertMedia’s Enterprise Business Development Representative will be responsible for contributing to the growth of AlertMedia’s business significantly by focusing on engaging strategic enterprise targets. You will partner with Enterprise Account Directors to drive outbound strategies and lead generating efforts in a highly consultative, fast paced environment. 

Enterprise Account Director

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AlertMedia's Enterprise Account Executive is responsible for selling the AlertMedia software platform to large enterprise organizations, helping them better communicate during emergencies and other critical events.  This team member will have the opportunity to grow AlertMedia’s business significantly, focusing on strategic enterprise targets. You should have a history of successfully selling B2B software solutions, from prospecting to close. You will be responsible for driving net new business within your territory, acting as a trusted advisor as you develop lasting customer relationships.  

Sr. DevOps Engineer

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AlertMedia is looking for a DevOps Engineer to join our well-balanced, collaborative team. This role is an opportunity to manage and expand our extensive AWS infrastructure to meet the needs of our rapidly growing customer base. The ideal candidate is passionate about automation, scalability, and security with deep knowledge and experience with AWS technologies. As part of a small team, you will wear many hats and partner with the development team to design, develop, troubleshoot and maintain all aspects of the AlertMedia platforms. 

Account Executive

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AlertMedia's Account Executives are responsible for successfully selling the AlertMedia software platform over the phone and via web demonstration to organizations across a wide variety of industries that have an audience of 100+ people up to thousands of people. As one of the most exciting new companies in Austin, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth.

Director of Outbound Marketing (Demand Generation)

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The Role: The Director of Outbound Marketing (Demand Generation) will be responsible for leveraging a deep understanding of best practices to drive outbound results and sales conversions. You will lead a team of outbound marketing experts focused on sales email, marketing email, direct mail, phone calls and more. As a member of a small, fast-moving team, you will have complete control of your results. This role reports to our VP of Demand

Account Based Marketing Manager, Enterprise

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The Role: The Account Based Marketing Manager, Enterprise will help us introduce AlertMedia to a wide variety of prospective customers via thoughtful, measured, and professional campaigns. We’re grateful for the opportunity to evangelize how we can help organizations communicate during critical events, and the Account Based Marketing Manager, Enterprise will lead the marketing team in creating thoughtful programs to position AlertMedia as a

Outbound Demand Generation Manager

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+41
The Role: The Outbound Demand Generation Manager will help us turn more prospects into happy customers via thoughtful, measured, and professional bottom-of-funnel marketing campaigns. We’re grateful for the opportunity to help organizations protect their people and their business, and the Outbound Demand Generation Manager will create strategic programs to support the sales team in nurturing leads, creating opportunities, and accelerating

Paid Marketing Manager

AlertMedia
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4 days ago
+41
The Role: The Paid Marketing Manager will be responsible for boosting AlertMedia’s market presence through paid channels, 3rd party promotions, and third-party review sites. This person will help introduce AlertMedia to a wide variety of prospective customers via thoughtful paid campaigns.As one of the most exciting start-up companies in Austin, we’re focused on finding the best talent and building the best team to continue accelerating our rapid

Recruiter

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The Role: Finding the right people to represent our mission to save lives and prevent loss is at the heart of our company and its success. AlertMedia is seeking a passionate, sourcing-focused recruiter who will help us find top talent while creating a positive candidate experience and representing the AlertMedia brand well. The right candidate will have experience hiring for a variety of roles.   Who you are: You are passionate about recruiting f

Senior Director, Total Rewards

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1 week ago
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The Senior Director Total Rewards will partner with the Chief People Officer to develop a Total Rewards philosophy/program. In this role you will be responsible for all aspects of design, implementation, administration and communication of all company compensation and benefit programs for the company.  

Customer Reference Manager

AlertMedia
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1 week ago
+41
The Role: The Customer Reference Manager will be responsible for building, managing, and executing AlertMedia’s customer reference program with a primary focus on building a pipeline of referenceable customers to accelerate closing top deals. This role reports to our Senior Product Marketing Manager and is based in Austin, TX or remote.  Who you are: You are passionate about building relationships with customers and work well in a cross

VP, Talent Acquisition

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The Role: The Vice President, Talent Acquisition will be responsible for leading an experienced team of recruiting professionals to deliver on our aggressive hiring goals. In this role you will own design, implementation, and communication of our talent acquisition approach for the company. As one of the most exciting start-up companies in Austin, we are focused on finding the best talent and building the best team to continue accelerating our

Security Engineer

AlertMedia
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2 weeks ago
+41
The Role: The Security Engineer will join our DevSecOps team as we create the next generation of AlertMedia products and services. This role is critical to our success and includes ensuring all our applications and services are secure and protected Who you are: You are someone who thinks about all aspects of cyber security, motivated by implementing best practices, and taking the initiative to ensure that the company’s data is protected and

Revenue Operations Coordinator (Entry-Level)

AlertMedia
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2 weeks ago
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The Role: As the Revenue Operations Coordinator, you’ll support the entire revenue operations organization in creating & refining scalable processes to improve the lead & customer lifecycles. You’ll aid in data analyses that will be used to inform strategic decisions across the entire business. As one of the most exciting start-up companies in Austin, we’re focused on finding the best talent and building the best team to continue accelerating our

Desktop Support Specialist

AlertMedia
Austin, TX
2 weeks ago
+41
The Role: The Desktop Support Specialist will work with other IT staff to provide our employees with fast and friendly support with all their technology needs.  This includes diagnosing, repairing, maintaining and upgrading Windows & Mac machines, servers, phones and critical software applications as necessary to ensure smooth operation.  Who you are: You are a highly motivated, organized team player who is passionate about both technology and

Executive Assistant

AlertMedia
Austin, TX
3 weeks ago
+41
The Role: AlertMedia is looking for an energetic and highly organized Executive Assistant to support various C-level executives with day-to-day administrative functions and execution. The ideal candidate will be motivated, trustworthy, professional, personable, and resourceful with a jack-of-all-trades mindset. Who you are: You are highly organized and resourceful. You embrace a challenge and are known for your ability to prioritize and handle

Paid Search Specialist

AlertMedia
Austin, TX
3 weeks ago
+41
The Role: The Paid Search Specialist will be responsible for boosting AlertMedia’s market presence through paid channels, 3rd party promotions, and third-party review sites. This person will help introduce AlertMedia to a wide variety of prospective customers via thoughtful paid campaigns.As one of the most exciting start-up companies in Austin, we’re focused on finding the best talent and building the best team to continue accelerating our rapid

Customer Advocacy Manager

AlertMedia
Austin, TX
3 weeks ago
The Role: The Customer Advocacy Manager will be responsible for building, managing, and executing AlertMedia’s customer advocacy program with a primary focus on building a pipeline of referenceable customers to accelerate closing top deals. This role reports to our Senior Product Marketing Manager and is based in Austin, TX or remote.  Who you are: You are passionate about building relationships with customers and work well in a cross-functional

Lifecycle Marketing Manager

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Austin, TX
3 weeks ago
The Role: The Lifecycle Marketing Manager will help us turn more prospects into happy customers via thoughtful, measured, and professional bottom-of-funnel marketing campaigns. We’re grateful for the opportunity to help organizations protect their people and their business, and the Lifecycle Marketing Manager will create strategic programs to support the sales team in nurturing leads, creating opportunities, and accelerating existing pipeline.  A

Senior Pricing Analyst

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2 hours ago
The Role: AlertMedia is looking for a Sr. Pricing Analyst who is driven to assist the closing of both new customer deals and customer expansion deals. This position will assist in all aspects of deal structuring, including pricing, incentive programs, proposal approval, and post-pricing follow up. Additionally, the Sr. Pricing Analyst will support the Pricing Director in collaborative tasks to support sales and pricing activities. The Sr. Pricing