Crypto Operations Manager at LivePerson

| New York City, NY +80 more | Remote
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Bella is seeking a business systems enthusiast to join our team as a Crypto Operations Manager.

Who are you?

A dreamer, a rebel, and a builder. You’ve never been satisfied with the status quo and believe it is possible to change the world through empathy, love, and kindness. In this role, you'll manage business systems to drive efficiency for day to day customer operations.  You can anticipate needs and proactively resolve roadblocks so no one realizes a showstopper ever existed.

This role is for a creative, systematic mind excited to join a rapidly growing team in a lifestyle brand. Do you want to impact the core of our business and build the foundation for the way we efficiently collaborate across departments? Are you excited to work on the cutting edge of industry, take chances, and develop better ways to get things done? If so, this is the opportunity for you. This is a full-time remote position. 

Who are we?

Launched in November 2020, BELLA is a new consumer brand backed by LivePerson, a leading Conversational AI company.  We are inspiring and passionate people, looking for like-minded individuals to join our growing team.  We aim to transform the way the world interacts and communicates with businesses. 

What are we doing?

Starting a movement: delighting our customers and making life better by anticipating their needs and solving problems quickly. We are more than a brand, we are a lifestyle. It’s a big job and we need people like you!

What can we do together?

We believe the best businesses are built with a customer-centric mentality aimed to enrich lives. As part of the operations team, you are entrusted with maintaining and iterating on the existing processes and programs to enable all aspects of the business to  provide the best services to our members.

The successful candidate has an opportunity to join an outstanding team in a fast-paced, high-growth business unit.

What you will be doing… 

  • Responsible for establishing and managing the internal operational processes and procedures to ensure the business is managed with the appropriate checks and balances regarding operational risk
  • Responsible for implementing and managing the critical external banking and cryptocurrency provider relationships and partnerships
  • Oversee and support all exception management - both internally and externally, with cross-functional partners

  • Subject matter expert responsible for leading and managing all operational support for the business, including legal/compliance issues with partners and  external vendors
  • Manage all banking, external  relationships, including integration and implementation with all banking operations partners
  • Develop and lead the Operations team regarding the following reconciliations for daily activities between consumers, merchants and external counterparties
  • Handling of all payments processing (fiat and crypto)
  • Ensuring adherence to legal and compliance requirements
  • Investigations regarding exception management
  • External vendor management, including any licensing issues

This person must have…

  • A strong passion and interest in cryptocurrencies, and web3 
  • 5+ years of expertise in operations and support, working extensively with financial institutions, banks, fintech, and processing vendors in the payments landscape
  • Well-versed in the dynamics of the payments world, how banks and vendors operate, specifically with crypto
  • Willingness to be hands-on in a growing team and able to continue to grow and adapt as the business evolves and demands new thinking and levels of performance
  • Clear communicator who sets direction and manages specific goals and deliverables, both internally and externally

More on BELLA…

BELLA is building the first conversational experiences 100% powered by human love. We don’t need customers. We need people who care about each other.  We are designed for active, engaged, and passionate individuals who want to find their community and foster love. That’s the plan: build a tight-knit ecosystem that genuinely creates a better world for everyone. 

Get to know us better. We might become good friends.

 More on LivePerson...

We work hard to support our team the same way we support our customers. Your life outside of the office is important to us. 

 You can read more about LivePerson and their Principles here -

 LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS, and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers.  We aim to enable consumers to experience a more connected relationship with brands.

 Our company believes equal opportunities across genders is something that has been overlooked for too long.  To shake up the industry, LivePerson CEO Robert Locascio launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring "WomenHack" and "Female's Favor{IT}e Conference" events globally.

 LivePerson provides equal employment opportunity without regard to an applicant's race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
The United We Tech Series: The New LivePerson Episode

What are LivePerson Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications

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