The Cox Business (CB) Access Transport Technician II is responsible for provisioning and/or configuring aggregate devices, routers, optical access, equipment that carries video, data, and/or telephony traffic. He/she utilizes various applications for implementation, service, test and acceptance (Remedy, NetSmart, NSP, Preside, Granite, Secure CRT) at customer sites of basic complexity.

• Under close supervision, prepares, configures, installs and provisions Voice, Ethernet and SONET transport equipment for single and multiple dwelling business locations that will support complex services.
• Inserts access transport equipment into Cox fiber ring.
• Performs access transport equipment installation support to include changes, upgrades and migrations, disconnects, decommissions, preparation and configuration in support of fulfillment activities.
• Works with contractors/vendors or in-house technicians to ensure equipment is installed and operating properly.
• Creates, updates and closes work orders and coordinates with change control as needed.
• Coordinates with installer to verify/finalize customer acceptance of service, confirming service is working as expected, to initiate billing.
• Ensures quality of processes, programs and customer satisfaction.
• Complies with all safety procedures and policies.
• Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.
• Performs all final circuit provisioning and configuration of device and intermediate cross-connects.
• Identifies and sorts equipment needed for work orders.
• Configures CPE in warehouse prior to installation at customer premises.
• Ensures appropriate iOS upgrade is applied.
• Performs basic functional testing of equipment to eliminate out-of-box failures.
• Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
• Assists with initial turn-up of CPE equipment.
• Tests and verifies services in conjunction with the install team.
• This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.
• SHOUT Notification Tech Ops - Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) ( Critical Level )
• Remedy Queues: REG - OPERATIONS CB SVC FULFILLMENT, REG - Engineering CB Access
• Performs other duties as assigned by supervisor

Required
• High School Diploma/GED and 3 years' experience in a related field. The right candidate
could also have a different combination, such as any level degree/certification beyond a HS
diploma/GED and 1 year experience in a related discipline; or 5 years' experience in a related field
• Requires strong knowledge of IP, Ethernet, Microsoft Word, Excel, etc.
• Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
• Valid local State Driver's License and driving record that meets Cox standards
Preferred
• Degree in related discipline (e.g., Information Systems, Computer Science, Software Engineering, Information Security, etc.)
• Technical Certification in related discipline (e.g., Technical Operations, Nokia-NRS1, Cisco-CCNA)
• 1 year experience in troubleshooting layer I, II, & III networks
• Prior commercial network installation experience; technical support experience
• Experience in industry desired with actual experience in Carrier Circuits, Transport Equipment, Network Design, Fiber light, DWDM, Voice service provisioning, Fiber installation in Telecommunication industry desired.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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