Pennymac

Pennymac has the mindset and agility of a startup, with the power and backing of a large public company.

Dallas-Fort Worth, TX

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Operations//Operations Management//

Correspondence Workflow Coordinator - Router at Pennymac

Pennymac

| Dallas-Fort Worth, TX

Sorry, this job was removed at 3:47 a.m. (CST) on Tuesday, February 15, 2022

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Overview

Thoroughly review an electronic image of correspondence received and disposition it to the appropriate area within the company
It is critical that our correspondence is dispositioned to the appropriate area to ensure we meet both regulatory and internal requirements
Process generic template letters

Job Description
The Ideal Candidate:

A minimum of 1 year of customer service experience, handling high volume calls
A minimum of 2-3 year of mortgage servicing experience
Must have knowledge of mortgage documentation
Back office/Data processing experience
High School Diploma required
Detail Oriented
Multi Tasker
Ability to adapt to change in a fast-paced environment
Critical thinker

#CB
#CB
Ideal Candidate will have the following:
#INDCCATX
Years of Experience:
1Education:
High School Diploma/GED

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Technology we use

Engineering
Product
Sales & Marketing

- .NETLanguages
- PerlLanguages
- PythonLanguages
- RubyLanguages
- AWS Cloud ServicesLanguages
- jQueryLibraries
- jQuery UILibraries
- ReactLibraries
- ReduxLibraries
- AngularJSFrameworks
- Node.jsFrameworks
- Ruby on RailsFrameworks
- SpringFrameworks
- MongoDBDatabases
- MySQLDatabases
- PostgreSQLDatabases
- TableauAnalytics
- ConfluenceManagement
- Google DriveManagement
- Google DocsManagement
- Google SlidesManagement
- JIRAManagement
- GitLabManagement
- SalesforceCRM

Kisha Parker

Executive Vice President of Corporate Sustainability

SUSTAINABLE BUSINESS PRACTICES

How much difference can one company make?

Pennymac's focus on environmental, social and governance (ESG) impact underscores a strategic shift from “corporate responsibility” to “corporate sustainability.” Environmental impact is championed through recycling, waste management, paperless solutions, renewable energy and cloud computing. Social impact is maximized through equitable home ownership; green mortgage; diversity, equity and inclusion; culture management; mentorship programs; and philanthropy initiatives. Moreover, governance impact is managed through board governance and diversity, risk management and more.

We want Pennymac’s corporate sustainability and ESG initiatives to be a source of pride for our employees, customers, partners and shareholders.

Lilianne Tang

AVP, Diversity & Inclusion

MEANINGFUL ACTIONS

An ever-growing sense of belonging and support

Lilianne Tang wants Pennymac teammates’ understanding of diversity and inclusion to keep evolving. The best way to do that? Continuously provide employees with resources that increase awareness and facilitate allyship. Rich programming, like heritage month celebrations, a quarterly conversation series around DEI topics and resource groups have become launchpads for discussion and growth. Recently, Tang facilitated a panel where employees with disabilities shared their experiences and challenges. Events like this expand people's understanding of DEI, and why that work is so necessary.

Through DEI education, activities and initiatives, people will feel empowered to create change in the workplace on an individual, interpersonal and institutional level.

Omri Gabay

DevOps and Platform, Capital Markets

NEW TECH

The power of a modern, reliable tech stack

Curiosity and passion go hand in hand for engineers at Pennymac. It’s why Omri Gabay can often be found reading up about the latest tech and sharing his findings with his team — when he’s not building infrastructure-as-code or developing an internal platform. “We encourage innovation,” Gabay said. “Using new tools helps us push the boundaries of the modernization frontier.” With a stack that includes Postgres, Node.js-based microservices, Golang and React Native, the tech teams at Pennymac spend their days working with tools that truly excite them, without sacrificing reliability.

I’m constantly reading, learning and participating in technical communities online alongside my teammates. We also have linklogs where we post interesting ideas or developments that could help propel our applications forward.

What are Pennymac Perks + Benefits

Pennymac Benefits Overview

Pennymac puts its people first. Our generous health, dental and vision benefits are available to all full-time employees. Our tech department also hosts fun, team-building events and activities.

Culture

Volunteer in local community

Partners with Nonprofits

Friends outside of work

Eat lunch together

Intracompany committees

Daily sync

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Pair programming

Open office floor plan

Diversity

Dedicated Diversity/Inclusion Staff

Highly diverse management team

Unconscious bias training

Diversity manifesto

Diversity Employee Resource Groups

Hiring Practices that Promote Diversity

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability Insurance

Dental Benefits

Vision Benefits

Health Insurance Benefits

Life Insurance

Wellness Programs

Onsite Gym

Mental Health Benefits

Retirement & Stock Options Benefits

401(K)

401(K) Matching

Company Equity

Employee Stock Purchase Plan

Performance Bonus

Child Care & Parental Leave Benefits

Family Medical Leave

Vacation & Time Off Benefits

Generous PTO

Paid Holidays

Paid Sick Days

Perks & Discounts

Casual Dress

Commuter Benefits

Company Outings

Game Room

Stocked Kitchen

Some Meals Provided

Fitness Subsidies

Professional Development Benefits

Job Training & Conferences

Diversity Program

Lunch and learns

Promote from within

Mentorship program

Time allotted for learning

Online course subscriptions available

Customized development tracks

View full list of perks + benefits

An Insider's view of Pennymac

What are some social events your company does?

Our Tech team has great events, including casino & trivia nights, virtual happy hours, gaming - we’ve even sponsored a video game tournament against our industry competitors! We’re nationally disbursed, but regardless of where people live, we’re all part of one interactive, linked community, and it’s easy to find others who share your interests.

Juan

Senior Developer, Production

How do you collaborate with other teams in the company?

The culture at Pennymac has cultivated a great sense of teamwork in which we all succeed, fail, and learn together. We collaborate in many ways - from video calls to morning coffee hours, ad hoc huddles, email, chat, and sometimes while playing ping pong or pool in the cafeteria. Everyone is encouraged to work together to accomplish a common goal.

Mandy

Vice President, IT Program Management

How has your career grown since starting at the company?

My time at Pennymac has rocketed my career as a software dev. In two years I went from having no professional coding background to managing three applications in production, managing two direct staff and contributing to open-source libraries. My time has given me the experience and skills to successfully create new tech products that make money.

John

Assistant Vice President, Application Development

How do your team's ideas influence the company's direction?

As a company, we're one very cohesive, supportive team with various areas of expertise. It's like a potluck - everyone brings something different, but it all comes together perfectly. Company management believes in us, trusts us, and invests in us. That provides the opportunity to build positive outcomes for our business and our customers.

Nick

Managing Director, Technology Infrastructure

What are some things you learned at the company?

Our team constantly works to better itself by delivering software on time without shortcuts or compromising quality. At Pennymac, I have the opportunity to own many critical day-to-day database operations. I've had the flexibility to be innovative, which has allowed me to grow as a developer.