Corporate Leadership Development Partner at American Auto Shield

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Do you want to be a part of building a world-class training program? Are you a die-hard training nerd? Do you want to work as part of a fun, collaborative and driven training team?
If any of the above grabbed your attention, then come grow with us!
American Auto Shield (AAS) specializes in Vehicle and Home Service Contract development and superior claims administration. We're experiencing unprecedented growth and looking for a passionate Corporate Trainer II to help us build a world class training department.
Introductions first!
You-
  • Are passionate about developing and defining a training program that delivers operational excellence.
  • Have experience facilitating remote training in a large group setting.
  • Thrive in a fast-paced environment and able to adapt quickly meet the needs of the business.
  • Enjoy thinking outside the box to drive changes that will impact our industry.
  • You love what you do, and it shows every day.

Us-
  • We're leading our industry into the future by creating and shaping the future of Service Contracts and Claims Administration. We're developing systems from the ground up and will give you the opportunity to be a part of our quest for greatness.
  • We offer the ability to pursue your fullest potential and never settle for second place in your quest to grow your career. You'll join an incredible team filled with smart, fun, passionate people who love making an impact.
  • We believe in creative environments, progressive ideas and excellence in operational effectiveness.
  • The safety of our employees is our top priority. American Auto Shield employees are almost 100% remote and many will remain WFH even after the pandemic is over.
  • We support our own. When things get tough, the company will always come together to meet the challenges of the business and of the world together.
  • We love what we do.

What will you do in this role?
You will...
  • Work with collaboratively with all internal stakeholders and business partners for inclusive and enterprise-wide corporate training programs.
  • Partner closely with the AVP of Learning and Development and other corporate training team members to design and develop content for all corporate training programs.
  • Assist with New Employee Orientation for new hires.
  • Review content and make recommendations for improvements and changes.
  • Participate in cross-functional teams to provide and receive input for course enhancements.
  • Identify additional areas of development for all American Auto Shield employees.
  • Successfully facilitate existing American Auto Shield programs.
  • Continue to cultivate a learning culture.
  • Design and develop engaging and effective training experiences.
  • Adhere to all American Auto Shield Learning & Development standards and guidelines.
  • Perform other related duties as assigned.

What will you need to bring to the table in order to be successful in this role?
  • Bachelor's degree in Adult Education, Learning and Development, Communication, Training, or related field.
  • Professional certifications preferred (i.e. CPTD, DiSC, Predictive Index)
  • Minimum of 5 years working in a professional development training capacity.
  • Strong computer skills and proficiency with Microsoft Office 365
  • Automotive and/or claims experience, a plus.
  • Excellent verbal and written communication Skills
  • Advanced knowledge of Adult Learning Principles and their application
  • Strong knowledge of Kirkpatrick Four Levels of Evaluation
  • Intermediate knowledge of ISD Models, specifically the ADDIE model
  • Intermediate knowledge of storyboarding process and tools
  • Experience using and facilitating with an LMS
  • Advanced presentation skills
  • Critical thinking and creative problem-solving skills
  • Proven ability to work well as a team player as well as autonomously with nominal supervision
  • Proven track record of demonstrating a high degree of professionalism
  • Calm, friendly and service-oriented demeanor at all times
  • Multi-tasking ninja

Why work for us? We are excited to provide
  • Competitive compensation package ranging from $65,000-$75,000 per year
  • Comprehensive benefits package
  • PTO and Floating Holidays
  • Satisfaction of work with a highly skilled team that makes a big impact
  • 100% Remote work environment

Job Location
This role is 100% remote; however American Auto Shield is only set up to hire employees in certain states. To be considered for this role, you will need to have permanent residence in one of the following states:
  • Arizona
  • Colorado
  • Missouri
  • Oklahoma
  • Texas
  • Ohio
  • Kentucky
  • Indiana
  • Tennessee
  • Virginia
  • Florida
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • SalesforceCRM

An Insider's view of American Auto Shield

What are some social events your company does?

Working with a remote team has been a challenge coordinating social events, but we’ve overcome it with virtual happy hours, team lunches, and special events like virtual haunted house tours over Teams. Even though I do not live in the same state with the majority of my team, I feel really connected to them due to our virtual events.

Brian

Associate Vice President - People Services

What kinds of technical challenges do you and your team face?

In Data Science, we face challenges implementing a cloud-based infrastructure to solve big data machine learning problems. We are developing machine learning classification models that will help predict customer claim and complaint events, as well as, data visualization processes to illuminate patters of customer behavior and intent.

Charles

Senior Data Scientist

What makes someone successful on your team?

It’s the energy and attitude they bring. Showing up every day, being present for our customers – external and internal, and maintaining a can-do attitude translate into success. Work hard, execute, and have a learning mindset. Ask for help when you need it, make good decisions, and don’t be afraid to fail.

Rene

EVP - Operations/Business Development

What is your vision for the company?

My vision for AAS is to take reporting and analytics to the next level and beyond so our employees can use their skills to add value, enjoy their work, and make AAS the best place to work. I encourage my team to present and discuss their ideas as well as having one or more challenge ideas, to keep the questions flowing and ideas moving.

Brett

VP of FP&A and Data Governance

How does your team reward individual success?

The FP&A team awards individual success with professional growth. This includes promotions, salary increases, performance bonuses and additional projects/responsibilities.

Pierre

Associate Vice President - FP&A

What are American Auto Shield Perks + Benefits

American Auto Shield Benefits Overview

At American Auto Shield, we’re working to provide the best service for our customers, with the best work environment for our employees who provide that service. We offer full and part-time positions with competitive compensation, comprehensive benefits, pet insurance, fun virtual company events, paid holidays, floating holidays and paid time off.

Culture
Partners with Nonprofits
American Auto Shield recognizes the importance of serving our communities. We’re proud to have helped support and raise awareness for multiple nonprofits.
Friends outside of work
Intracompany committees
American Auto Shield has engagement and wellness committees, as well as, a newly implemented engagement platform.
Open door policy
Team owned deliverables
Team based strategic planning
Diversity
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Pet insurance through Nationwide is offered to all employees.
Wellness Programs
American Auto Shield's wellness committee provides wellness challenges, as well as, monthly wellness funds.
Mental Health Benefits
American Auto Shield offers an EAP that includes resources such as mindfulness apps.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
American Auto Shield offers 100% vesting at 90 days of employment.
Performance Bonus
American Auto Shield offers an incentive bonus based on quarterly/semi-annual goals.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
American Auto Shield offers employees the opportunity to work fully remote.
Family Medical Leave
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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