About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
The Impact You Will Make
Corporate Concierge (CC) is part of the broader Corporate Sales Department within Grubhub Inc. It is a team that was created to provide "premium" services that are exclusively available to our corporate clients. The foundational principles of this program are "above and beyond'' support and client focused expertise. As a CC rep, you will work directly with clients utilizing Corporate Concierge and will manage the concierge relationship with the client which can include menu consultation and compilation, maintaining and updating the clients corporate account and light reporting using Excel.
This team is an exciting addition to our current Corporate suite offerings and provides a large opportunity for learning and expanding your skill set. We are looking for eager and self motivated individuals to assist our clients and help evolve and grow our team. Ideal candidates are happy to work with clients regularly, adaptable, proactive, and always looking to learn and improve.
Responsibilities

• Post client implementation, support daily Concierge programs based on previously agreed on specifications and processes in the three major support categories: Admin Support (account updates & maintenance), Order Management (menu consultation & order placement), or Reporting (invoice customization)
• Troubleshoot real time issues that fall within the Concierge team purview or work with relevant teams (CSMS, Client Relations, Corporate Care) to ensure client has satisfactory resolution
• Aid in developing best practices for client use cases and share with the team and greater Corporate organization
• Maintain SLAs agreed to by the client with each interaction (client satisfaction & timely response)
• Become an expert in our Corporate suite offerings to have the necessary background knowledge to provide unique and out of the box solutions for our clients
• Basic to intermediate proficiency level in Microsoft (ie knowledge of the home, page, and layout tabs; basic formulas (sum, average, count); etc)
• Desire to learn more about reporting and an ability to dig through a report and understand it's logic

What You Bring to the Table

• Excellent business acumen and interpersonal skills
• Process-driven and proficient at problem solving
• Basic to intermediate knowledge of Excel and reporting with a desire to learn more
• Attention to detail
• A strong sense of curiosity
• Ability to work independently and within a team environment when needed
• 1-2 years of previous customer service, account management, sales, or technical support experience preferred
• Ability to adapt quickly to shifting priorities
• College degree preferred
• Desire to work on the customer-facing side of a tech company
• Ability to have flexibility within a Monday-Friday schedule (ie 8AM - 4PM EST)
• Zendesk, Excel, Slack

And Of Course, Perks!

• PTO . Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Competitive Pay. You'll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).
• Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.
• MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them.
• COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it's safe to return.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].