The Coordinator of Services is responsible for providing instruction and support to their team of staff ensuring the health and safety of the persons served in their home, workplace and within the community. This individual is also responsible for the support, development, and engagement of their assigned team of staff of DDCN. The Coordinator of Services reports to the Director of Clinical.

This position includes, but is not limited to, the following essential functions:

• Lead, as well as provide support and supervision to a team of assigned staff in support of persons served and ensure the implementation of their goal
• Establish high standards of conduct and job performance for the team; lead by example
• Build trust and partnership with employees to drive high performance, engagement, and a strong organizational culture.
• Effectively assign, direct, control, evaluate performance, coach and hold accountable assigned team.
• Conduct effective staff and one-on-one employee meetings.
• Develop and/or support the scheduling for direct care staff to ensure supports are available to persons served.
• Communicate staff schedule needs/changes in a timely manner and arrange for replacements.
• Ensure tracking and billing of direct service hours and ensure accuracy efficiency and cost effectiveness.
• Assist in the hiring process and coordinate and conduct on-boarding of new staff, as well as be involved in ongoing training opportunities in the form of regular staff and small group team meetings.
• Maintain open communication channels and keep leadership aware of client and/or staff support needs.
• Coordinate with direct care staff and ensure the scheduling of clients' medical appointments, including transportation.
• Supervise the area of medication management.
• Practice compliance with employment law guidelines and mandates.
• Oversee the execution of medication management plans.
• Support staff in the implementation of behavioral plans.
• Ensure timely documentation of client interactions and support interventions in the form of progress notes, incident reports, communication log, and other as needed and instructed by direct support staff.
• Be responsive to and provide emergency intervention for all persons receiving supports.
• Ensure clients receive assistance with social security including work incentives, wage reporting, benefit counseling, and assist with the management of personal finances (as needed and desired).
• Ensure support for persons served in locating and securing adequate and desired housing options, including advocating on their behalf with landlords, assisting in arranging moving in/out of apartments, and supporting consumer's desires to purchase their own homes
• Ensure assistance for persons served in applying for and maintaining low-income assistance such as housing support, food stamps, and energy assistance; and assist with reporting taxes or securing tax assistance.
• Work a shift per an established schedule and be flexible to work outside the shift parameters based upon the needs of the business.
• Other duties as assigned by supervisory personnel.

Knowledge, Skills, and Abilities

• Knowledge of: Current practices in the field of community-based services for persons with intellectual disabilities and other services for persons with developmental disabilities
• Person-centered program planning
• The principles of normalization; provision of habilitation services
• Positive behavioral supports
• Statutes and regulations pertaining to delivery of services for individuals with developmental disabilities
• Ability to: assess the needs of persons with intellectual or other developmental disabilities
• Evaluate assessments
• Determine eligibility
• Develop and assess individual program plans and individual family support plans
• Mobilize resources to meet individual needs
• Communicate effectively to exchange information
• Develop working relationships with individuals with intellectual or developmental disabilities
• Their families, interdisciplinary team members, agency representatives
• Analyze behavioral data
• Conduct formal assessments
• Monitor services provided
• Apply agency and program rules, policies, and procedures
• Organize, evaluate, and address program/operational data
• The ability to follow and lead by example the Company's mission to empower individuals and to actively seek out opportunities for an enhanced quality of life.
• Embrace the values and philosophy of DDCN

Requirements/Qualifications

• Bachelors degree and professional experience in: education, psychology, social work, sociology, human services, or a related field and experience in services or programs for person with intellectual or other developmental disabilities.
• PREFERRED: Experience with habilitation, program writing, program implementation, assessments, team facilitation, experience with working with individuals with disabilities. Experience in Word, Excel, Outlook, and Therap.

Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Coordinator of Services' job.