Job Description & Requirements

JOB SUMMARY: Will work independently in troubleshooting complex systems issues dealing with a wide variety of software applications and hardware configurations for all Resort Services Systems. Manage technical projects and is responsible to organize and provide work direction to both internal and external partners for divisional projects as required.

MAJOR RESPONSIBILITIES:

• Troubleshoot and analyze advanced hardware and software issues ensuring fast and accurate response to and minimal downtime of critical systems.
• Manage technical projects from conception through completion by organizing and providing work direction to both internal partners and external vendors. Monitor and follow up on all work to ensure proper completion and satisfaction. Provides regular project status up-dates for Management review.
• Gather, define and document business requirements for implementation of system changes.
• Research, evaluate, test and recommend new technology to meet divisional needs.
• Perform weekly scheduled systems checks and produce statistical reports for all supported systems.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

SCOPE: Responsible for supporting Resort Services special / capital projects as assigned. Monitors and troubleshoots issues with existing systems and technology. Maybe required to work remotely and be available off hours for the completion of tasks, special projects and emergency situations.

EDUCATION:

• High school degree or GED is required.
• Technical school is preferred.
• Associate's degree (AA) is preferred in IT.

EXPERIENCE:

• 3-5 years of experience supporting and troubleshooting PC hardware and software is preferred
• 1-2 years of experience project tracking is preferred
• Experience in the physical security industry is preferred; or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• A+ PC certification and/or Microsoft Certification are preferred.
• Valid Florida Driver's License Required.

ADDITIONAL INFORMATION: Proficient in Microsoft Office is required and must be able to pass internal staffing test for Word and Excel.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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