Contract Claims Associate - Part Time 

Welcome to Jetty, the financial services platform on a mission to make renting a home more affordable and flexible. We’ve built multiple financial products that benefit both renters and property managers - and we’re just getting started. 

As a member of the Claims Operations team, your mission will be to deliver the best service possible in the role of claim intake. You’re a seasoned data entry specialist who’s not afraid to get your hands dirty, working hard to support our in-house adjusters, partners, and policyholders.  As Jetty is a startup, you understand that a lot of pieces will continually shift and move to better serve our team, partners, and members. 

This role is a part time, contract position, anticipated to last from June through September 2022.  Hours will range from 15-20 a week on average, with the potential for more hours as volume dictates.  

Role & Responsibilities

• Surety bond and renter’s insurance claim intake
• Set up claims internally
• Document and distribute incoming claim file supports 

Experience & Qualifications 

• Ability to work one of the following options: 3 hours a day on Monday-Friday from 5-8 PM EST or Tuesday/Wednesday/Thursday from 11-4 PM EST. Flexibility is a plus!
• 1-2 years of work experience
• Prior customer service experience a plus but not required
• Experience with Google Suite, Britecore, Zendesk, or Claims Xpress is helpful but not required
• Strong attention to detail
• Problem-solving skills
• Vigilant at identifying red flags and escalating concerns
• Solution focused
• Reliable and consistent with the desire to provide an outstanding customer experience

About Jetty 

Jetty's integrated suite of products help property managers increase lease conversions, improve resident retention, reduce bad debt, and boost NOI. For renters, Jetty decreases the financial burden of moving into a new home and offers greater flexibility with how and when to pay rent.

Jetty has raised more than $70M from investors including Khosla Ventures, Ribbit Capital, Citi and Valar, and has a highly collaborative team working remotely around the country. To learn more about Jetty, visit jetty.com.

Jetty is firmly committed to building a team as diverse as our Members. We are proud to provide equal employment opportunities for all candidates regardless of race, ancestry, citizenship, sex, gender identity or expression, religion, sexual orientation, marital status, age, disability, or veteran status.