Voted as one of the Best Places to Work 2018 and 2019 in Orange County and one of the fastest-growing tech companies!
SmartFinancial is a leading insurance ad-tech company focused on helping insurance shoppers find savings while providing exceptional service and coverage for their needs. Our rapidly growing Costa Mesa office is hiring experienced Contact Center Representatives to join our fast-paced team environment. As part of our contact center team you will be in charge of helping Insurance shoppers utilize our technology platform to find insurance savings and connect them to our network of Insurance Agents.
- Handle high volume of calls daily (no sales), ask qualifying questions, and encourage a conversation with a licensed agent.
- Reach and exceed target performance goals by specified deadlines.
- Investigate and resolve customer issues.
- Consistently follow-up with clients to ensure customer satisfaction and provide a best-in-class consumer experience.
- Previous experience in sales, customer service and account management
- Strong phone, email and communication skills
- Strong problem-solving skills
- Strong analytical skills
- Deadline and detail-oriented
- Ability to build rapport with clients in a fast-paced environment
What We Offer
- Base hourly plus Commissions and Performance Bonuses
- Full Healthcare Benefits
- 401k with Company Match
- Employee Referral Bonus
- Extensive Paid Product training
- Daily/Weekly cash giveaways
- Advancement opportunities - we promote within
- Free Lunches, Snacks, Red Bull, and lots of Coffee
- Arcade Games (1000+ old-school games)
What it's like to work at SmartFinancial:
- World-Class Training
- Utilize the Technology, Data and support of your team
- Be a Part of a Supportive and Dedicated Team
- Be able to Have Fun and Work Hard at the Same Time
- Work in a Dynamic, Energetic Environment
Earn a Competitive Base hourly, plus performance incentives based on your performance.
This position is for ambitious people who have the desire to advance their career while contributing to the company's success.
Apply now If you are interested in pushing your limits and working in a fun, upbeat, high tech office located in a highly desirable area of Triangle Square in Costa Mesa.