Consumer Support Specialist at Lennox International (Dallas, TX)

| Dallas-Fort Worth, TX
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Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia.

Job Description

Under direct supervision, this entry level position handles a variety of incoming consumer inquiries on Residential and Commercial HVAC products through a Call Center. This position responds to questions and requests for information regarding Lennox products and dealers in order to provide the best customer experience possible.

Professionally responds to pre-sales and/or post-sales questions from consumers of residential & commercial HVAC equipment. Explains the terms of product warranties. Provides product information to the consumer that may include discussing the differences in products, product capabilities and features and benefits. Provide product documentation to consumer if requested. May assess needs and suggest/promote alternative products or services. Guide the consumer to the dealer if dealer services are required. Document the call information into the call-tracking database in the event additional follow-up is required.

Qualifications

Requires a high school diploma or an equivalent combination of education and experience.

Excellent verbal, listening and written communication skills. Strong customer service skills. Ability to handle and diffuse difficult customer situations. The ability to provide assistance in a fast paced environment. Ability to learn, understand and convey technical information. Ability to multitask to handle and prioritize multiple technical requests. Proficient in Microsoft Office Suite. Experience with SAP is preferred.
More Information on Lennox International
Lennox International operates in the Other industry. The company is located in Richardson, TX. Lennox International was founded in 2022. It has 10001 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 47 open jobs at Lennox International, click here.
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