Consultant, Response Readiness (West Coast & Texas, Remote) at CrowdStrike

| Austin, TX
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About the Role:

  • Do you have experience in cybersecurity and Incident Response along with the ability to communicate clearly about technical concepts with customers?

  • Do you have a desire to help clients prepare for an IR with CrowdStrike?

  • Do you enjoy building strategic relationships with customers, developing success plans and assisting with renewals?

  • Are you a true hybrid professional with customer acumen and a proven technical foundation? 

  • Are you interested in business development, service delivery and process improvement?

  • A Consultant on our Customer Engagement Team within CrowdStrike Services is the key partner helping our valued customers achieve their strategic objectives and maximize the value of their relationship with CrowdStrike Services. A Customer Engagement Consultant serves as the liaison between the customer and the CrowdStrike Services ecosystem, helping accelerate and optimize value delivery to the customer. 

Typical Responsibilities:

  • Execute IR retainer onboarding, Retainer Check-Ins, IR readiness workshops and other customized CrowdStrike Services

  • Work with clients to build retainer utilization plans, scope engagements, schedule service delivery, and aid customers in achieving their objectives

  • Orchestrate overall relationships with key Services customers through onboarding, positioning services, ensuring renewal, and driving customer delight

  • Develop in-depth understanding of the customer strategies and initiatives and serve as a key advocate for CrowdStrike services to enhance customer success

  • Establish regular check in cadence with key customers to share thought leadership and industry trends, review current engagements and discuss future plans

  • Cement yourself as a trusted/strategic advisor with customers and drive continued value of our services and products

  • Advocate customer needs/issues cross-functionally within CrowdStrike and program-manage customer concerns

  • Maintain current functional and technical knowledge of the CrowdStrike Services and products

What You'll Need:

Successful candidates will have experience in one or more of the following areas:

  • 2-3 years experience providing cybersecurity and/or incident response consulting services

  • Experience with building and growing strategic relationships with client mid-level managers and executives

  • Experience in customer-facing project management with a keen eye toward customer service

  • Experience implementing information security programs within domains such as endpoint security, cloud security, network security, threat intelligence, or security operations centers

  • Demonstrated ability to excel in a fast-paced professional services environment and can balance competing priorities while still maintaining focus on details

  • Proven track record in technical and creative problem solving coupled with the analytical expertise to provide quick resolution to problems

Additionally, all candidates must possess the following qualifications:

  • Excellent client management skills

  • Exceptional oral and written communication skills

  • Strong business acumen

  • Ability to foster a positive work environment and attitude

  • Ability to travel up to 25% of the time

#LI-AC1

#LI-Remote

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

An Insider's view of CrowdStrike

What's something quirky about your company?

Our mascot is a falcon so the SDR team puts falcon in front of activities - for example when we do team stretches when everyone needs to get up from their chair and take a break we call it Falcon Stretch

Jessica

SDR Manager

What does your typical day look like?

A corporate account executive is essentially a relationship manager between any organization that we're working with and CrowdStrike. We're strategic and we really dig into the current security environment of a company. Finding out what their pain points are, finding out what their goals are and then we consultatively position a solution for their

Theo

Corporate Account Executive

How does the company support your career growth?

I started off as an intern and then joined CrowdStrike as an SDR. I was quickly promoted to an SDR team lead and now I'm looking at my next possibilities. I have friends that work in other companies and their trajectory in their first entry level job can take 2-3 years. At CrowdStrike, if you prove yourself, you're fast tracked to the next role.

Marit

SDR Team Lead

How do you empower your team to be more creative?

My leadership style is to be supportive and a little bit experimental. We don't try to cookie cut our reps. We want everyone to find out what they are good at and then coach to those strengths, cover the weaknesses and help everyone find their own way to be successful.

Jack

Director Corporate Sales, East

How do you make yourself accessible to the rest of the team?

There is real cohesion and teamwork here. We're all in this open setting sharing what is working for us in real time. So I would say it's very much a team and we have a tribal knowledge atmosphere. We all help each other succeed.

Pasquale

Corporate Account Executive

What are CrowdStrike Perks + Benefits

CrowdStrike Benefits Overview

We offer flex schedules, a comprehensive benefits package, health and wellness programs, fully stocked company pantry, company and team events, and commuter benefits. We also offer our people the chance to work on passion projects and innovation during our annual “Think Week” as well as peer recognition and reward programs like Team Bravo award for cross-functional collaboration and Hero award for those who embody our core values and live our culture.

Culture
Volunteer in local community
CrowdStrike supports employees in charitable efforts and community service for charities and causes important to the local team.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Competitive 401(k) plan.
401(K) Matching
Company Equity
RSU's are available as part of employee compensation.
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
CrowdStrike provides 12 weeks of parental leave for the primary caregiver and 8 weeks leave for the secondary care giver.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits.
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
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