SMS Assist

Construction Field Manager at SMS Assist

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At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers' livelihoods are in our hands-think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades.
We're innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We're community volunteers, karaoke partners, and lifelong friends. We're passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.
  • Using the mobile assessment app, conduct in-home assessments and interface with specialist vendors to facilitate the scoping process for our clients.
  • Create initial repair and renovation scopes adhering to quality and pricing standards to aid clients in determining renovation costs on home acquisitions.
  • Support the market Team Lead in all aspects of repair and renovation by collaborating with other market stakeholders to align goals and meet company objectives.
  • Manage the execution of repair and renovation scopes to ensure the cost-effective and timely delivery of safe and desirable homes.
  • Manage a diverse set of local contractors and vendors to execute renovation scopes and ensure compliance with national and local purchasing programs.
  • Ensure that all homes meet quality standards prior to project sign off and listing.
  • Ensure that all homes continue to meet quality standards while listed
  • Travel requirements: Travel Expected: up to [x%] of the time

Professional Skills
Instructions: Select pertinent skills from the list below and delete as necessary, then select a level from the Professional Skills Guide. If appropriate add a few words describing specific requirements under each skill.
These are the professional skills we would expect from an individual fully established in this role.
  • Customer Service Advanced
  • Verbal Communication Advanced
  • Written Communication Proficient
  • Teamwork Advanced
  • Relationships Advanced
  • Negotiation Proficient
  • Organizational Awareness Proficient
  • Learning Agility Advanced
  • Analysis Advanced
  • Problem Solving Advanced
  • Process Orientation Proficient
  • Prioritization Advanced

Role Specific Skills
  • Computer Skills: Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook required
  • System Experience: Great Planes preferred

Minimum Qualifications
  • Four-year Construction Science/Engineering degree or equivalent combination of education and experience in engineering, project management or construction management
  • Knowledge of basic home maintenance required
  • 3 or more years business experience required, including 1 or more years of independent project management experience in large scale or volume residential (single or multifamily) property maintenance, renovations, or new construction

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

What are SMS Assist Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

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