Implementation and Operations Specialist - #125
Bullhorn is the leading global software provider for the staffing and recruitment industry. More than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Through our incredible products and services, we create raving fan customers, resulting in company growth that consistently offers new opportunities for our talent to advance their careers. 25% of our global workforce gets promoted or moves into a new role every year, expanding their skills and working with new people. Bullhorn is large enough to provide these exciting opportunities but small enough to maintain the energy of a startup, and we’re consistently ranked as a great place to work for our strong culture and rewarding career opportunities.
Our commitment to our employees: Every Bullhorn employee has a sense of belonging, a voice that is heard, and a clear path to success. Bullhorn offers unlimited planned vacation, great opportunities for career development, quarterly paid volunteer days through its philanthropic group Bullhorn Cares, and an open invitation to Bullhorn Allies groups, which celebrate and cultivate diversity and inclusion for all employees.
Our in-office employees enjoy a casual, collaborative environment with weekly catered-in lunch and breakfast, and quarterly social events. While working from the comfort of their own homes, our remote employees are provided a full equipment package with all the tools they need to perform their role. We use Zoom, Slack, and other tools to stay connected while we are remote.
Why this job is important:
As a Implementation and Operations Specialist , you will be responsible for building deep business relationships with all new Connect clients during their implementation phase. You will consult with them about how they can get the most out of connect, work with them to implement the tool and support them after they have gone live. This is a unique multidisciplinary role for one of Bullhorn’s most exciting new products. You will work closely with a small team of dedicated Sales, Support and Product executives to create an incredible experience for each client. Your initial focus will be on helping customers, build an implementation and support framework all while keeping a tight feedback loop with Product to ensure we are meeting customer’s needs. Once the process has been refined, your team will start to grow and ideally your focus will shift to managing and building the team.
A typical day might include:
Cross-functional collaboration on client and process driven activities with the members of the Connect team and resources across the various Bullhorn departments (Support, Sales, Professional Services, Product, SI Partners)
Develop and maintain processes to ensure smooth operations for clients that are within the implementation team
Build reusable resources to help scale and automate common processes. Bi-weekly success checks with each client to ensure an incredible experience and set the client up to be a referenceable client
Oversee the management of customer escalations and communication/resource coordination to seek resolution
Project Governance & regular meetings to ensure the product is achieving the customer’s goals.
This role may be a fit for you if:
Cross-functional collaboration is important to you
You are a professional communicator with exceptional written, verbal and presentation skills. You strive for exceptional customer service.
You are a self-starter who can work autonomously to proactively achieve team goals
Have experience working in a staffing firm or as a provider to staffing firms
Have experience with Bullhorn ATS
Bonus Points for:
Experience working with executive-level personnel both internally and externally
Experience with staffing tools including: Automation (such as Herefish), Onboarding, Time and Expense, Payroll and Staffing websites.
Experience with Google suite of products
Bullhorn is committed to our core values and we are looking for people who exhibit these traits:
- Service - You go beneath the surface to solve problems.
- Energy - You build up your teammates and leave people positively charged.
- Ownership - You take action and own up to your mistakes.
- Speed & Agility - You go around obstacles and demonstrate urgency.
- Being Human - You consider other people's perspectives, laugh, and have fun.
Bullhorn is fully committed to equal opportunities. We aim to create a working environment free from discrimination. This means all job applicants and employees will receive equal treatment regardless of age, disability, gender reassignment, marriage, civil partnership, pregnancy, race, religion, or belief, gender or sexual orientation.