In this role as a Concierge Training Associate, you will play a critical role in the long-term success of Shift’s operations organization through facilitating and contributing to the Training and Development initiative.  The focus of this role will be in facilitating various in-person training sessions across the Concierge organization.   

Responsibilities:

• Develop and/or oversee the production of classroom handouts, instructional materials, aids and manuals
• Facilitate continuous training material
• Acclimate new hires to the business and conduct orientation sessions
• Assist in logistical planning for training launches to ensuring there are no delays or interruptions with the training
• Facilitate training sessions in the Concierge organization, ensuring that there is high engagement with the individuals attending and that the information presented is retained 
• Support new hires and hiring managers in the first two weeks outside of training by remotely monitoring appointments and providing assistance with process related questions.
• Hosting coaching sessions with underperforming Concierges to help overcome obstacles and improve conversion metrics
• Assist with appointment coverage outside of training, coaching, and planning sessions.

Requirements:

• Proficiency in Google suite products (forms, sheets, docs, slides)
• Previous experience using or maintaining a LMS platform
• Highly Organized 
• Sound decision-making skills 
• Adaptable to workflows changes
• Ability to present complex information to a variety of audiences
• Excellent communication skills with the ability to motivate people
• Previous experience in a training/coaching/teaching-related role
• Previous customer facing experience
• Proficiency with in-person sales strategies

Internal Candidate Requirement

• Recommendation from current manager
• Not currently on a performance improvement plan
• High performance in recent review cycles
• Skillset that matches the minimum requirements of the new role.