Composition Coordinator
Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We’re here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we’re there. And through it all, we deliver confidence with the right solutions in moments that matter.
Short Description
The Production Coordinator is responsible for coordinating Active Disclosure Document Services tasks to ensure accurate and on-time delivery to the client by performing the following duties.
RESPONSIBILITIES
Coordinators coordinate, assign, prioritize, track and expedite tasks through the Document Services production teams to ensure accurate and on-time delivery. Interface with Service, Support and Offshore sites to ensure production, service and client goals are met. Primary contact for Service and Document Services teams for resolution of issues. Provide information/reports to Leadership on request.
- Read all emails and complete all assigned training modules
- Use the Salesforce Reports to schedule and monitor tasks
- Ensure Priority, QTA and Overnight assignments and workshare requests are scheduled to correct sites within standard guidelines
- Evaluate tasks and determine the appropriate production site
- Ensure that production teams are following SOPs for task processing
- Respond quickly to all queries/requests using Salesforce, E-mail, Instant Messaging or Phone
- Manage the ADWS Mailbox according to established protocols, including managing Queries
- Create production plans to meet on-time delivery and client expectations
- Partner with Service to determine priorities and solve problems
- Escalate priority jobs/Same Day EDGAR Filings ("SDEFs") with Produciton Sites and Leadership as needed to meet critical deadlines
- Monitor jobs throughout production and provide updates to Service on request
- Monitor flagged/priority jobs by requesting status updates from the Production Teams
- Manage resolution of issues escalated to Coordinators with appropriate escalation to managers
- Manage Outages according to established protocols
- Keep up to date with all assignment startegies/rules and execute
- Use Salesforce, Power BI and reports to manage work and provide accuarate information
Competencies
Inclusion
Attendance
Work Practices
Communication
Safety
Technical/Functional Skills
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
- Exceptional attention to detail
- Strong communication skills (verbal/written)
- Strong leadership skills
- Ability to manage and prioritize multiple tasks to meet deadlines
- Advanced skills in windows environment and various software including Word, Excel, PDF, Salesforce,
Position may require employees to work overtime
It is the policy of Donnelley Financial Solutions to select, place and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran's status, actual or perceived sexual orientation, genetic information or any other protected status.
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