Community Support Representative (Hourly, Full-Time)

| Austin, TX | Hybrid
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Your mission, should you choose to accept it:
Adia, the leading on-demand staffing platform, is seeking a Community Support Representative who will be responsible for onboarding and supporting Adia app users. You will troubleshoot user issues, walk users through the onboarding and employment verification process, and provide a helpful environment for the Adia user community.
As a part of the Supply team, you will be part of creating and maintaining a happy and employed community of Adia users. If you're a self-starter with a passion for supporting people from all walks of life over the phone, this could be the role for you!
You will:

  • Work in the Adia operations portal to help onboard and manage the user experience
  • Bring a helpful attitude to your conversations with Adia users and navigate difficult and inquisitive phone communications with candidates who may not be tech savvy at all
  • Become an expert in the worker onboarding process bringing knowledge and guidance to your interactions with users and team members
  • Be curious about our app and how it works and share user feedback and ideas with internal Product and Operations teams to make the Adia app the most user-friendly experience it can be
  • Be able to adapt to changing needs in a fast-paced environment



What you bring to the table:

  • 2+ years of experience in customer service
  • Call center experience is a plus!
  • Patience with users via all forms of communication including phone, email, and SMS
  • An eagerness to jump in and ask questions, try things on your own, and share what you've learned with your team
  • An understanding of platforms and tech services
  • Ability to thrive in a fast-­paced start-up environment
  • You are dependable and punctual with keen time management and organization skills
  • Impeccable attention to detail
  • A willingness to work hard and build something great!


Our Culture:
Adia is the leading on-demand staffing platform. We give businesses a better way to find the people they need. Unlike other gig platforms, we hire our workers to Adia as W-2. That means they get to keep their flexible schedule, and still get taxes withheld, benefits, and weekly pay. Launched in Switzerland back in October 2016, Adia launched in the US in early 2018. Today we help businesses and workers using our platform throughout the US.
Adia is a fast-growing, hardworking, curious (like, Alice in Wonderland curious) organization that strives for improvement every day. We are open, honest, and motivated, using our big brains to build a great product and not overgrown egos. We're an early player in the HR tech space, which brings excitement and purpose to our work. If you're looking for a place that will help you uncover your best working self and give you hands-on experience in way more than your job title alludes to, we may be the right team for you.
We have an incredible future ahead of us, and we'd love for you to be a part of our journey toward it.
Still here? Apply now.
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Adia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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