Platform Operations Manager - Khoros
The Meraki Community is an online learning and engagement ecosystem that supports Meraki’s global partner and customer audience base. It is the central hub for Meraki users to connect with other IT professionals and networking gurus to ask for help, share expertise, network, and grow professionally. Additionally, the community supports critical initiatives across Meraki. Among others, it provides a platform for Meraki Product teams to run product betas, connects Meraki Marketing teams to users for customer research and awareness campaigns, and hosts technical forums to deflect Meraki support cases.
This role provides technical and operational leadership across the Meraki Community platform Khoros and partners with the Community Manager and stakeholders to execute strategic platform priorities that drive Community growth and business outcomes.
We're looking for a dedicated, experienced, and self-motivated professional with a mix of business and operations savvy. Our ideal candidate is a systems authority with outstanding strategic and analytical skills, can distill big picture vision into innovative solutions, and has proven success leading multi-functional projects.
Responsibilities:
- Collaborate cross-functionally to integrate Khoros with other Meraki platforms (e.g. Salesforce, Absorb, and the Meraki dashboard). Coding is not required, but an understanding of how systems work together and how to talk to technical teams is!
- Work closely with the Community Manager to define and deliver on the overall roadmap for the community
- Manage enhancement and release process with our development agency
- Be responsible for the configuration of the Khoros platform, enabling us to get the most out of the platform.
- Serve as main contact with our platform vendor (Khoros) to identify, communicate, and resolve platform bugs and other issues
- Design, build, and improve processes and systems that support operational excellence
- Provide backup support to Community Manager
Qualifications:
- 5+ years in a platform operations, community management, platform architecture, technical program management, or similar role
- Deep experience with SaaS platform deployment and configuration (Khoros preferred)
- Demonstrated project management success
- Outstanding communication & relationship-building skills with individuals at all levels of an organization
Why Cisco Meraki?
We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.
At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.