Community Manager - Portugal

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Overview

PagerDuty is looking for a Community Manager with strong experience in nurturing vibrant digital communities 

As Community Manager, you will be a member of our Developer Advocacy team within the Product Marketing organization, and you will be responsible for the day-to-day operations of PagerDuty’s digital community and forums 

In this role, you will be leading a very exciting PagerDuty production: building on the incredible foundation of brand love PagerDuty has created to deliver a virtual home for lively and informative online discussions, events, product ideation, and knowledge sharing To the community, you will represent PagerDuty To PagerDuty, you will represent the community

 Key Responsibilities

  • Drive adoption of the PagerDuty Community online forums
  • Create, evaluate, and maintain metrics to document the success of the online forums
  • Own and administer the community, including user account management and moderation escalation
  • Concept and implement membership campaigns to invite new members to the community
  • Partner with Customer Success, Sales, Support and Product teams to drive strong engagement of our digital community and to implement best practices
  • Manage content to ensure questions/threads are in the right forum and acknowledged in a timely manner
  • Demonstrate and provide training on community features, business challenges and solutions to internal and external stakeholders Create and maintain all internal and external documentation for the online forums platform, including best practices, systems, policies, and processes
  • Bridge communication between internal and external communities, engaging with subject matter experts (SMEs) where relevant
  • Monitor community health and vibrancy, and produce reports on relevant issues and outcomes
  • Architect programs (contests, webinars, giveaways) to drive adoption and success with our community
  • Articulate the overall roadmap for the community, including style, technical and usability improvements, including navigation, structure, personalization, and automation
  • Leverage polling and survey tools to measure community member experience and sentiment
  • Drive employee engagement in the community so community members get timely responses
  • Deliver community monthly reporting and analysis on key trends, identifying areas for additional scrutiny, including internal metrics and external metrics such as content usage and SEO reporting

 Basic Qualifications

  • 3+ years Community Management experience either directly as your main responsibility or indirectly 
  • Experience managing digital forums to drive online discussions, events, product ideation, and knowledge sharing
  • Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc)
  • Proven ability to execute tasks with high quality and within time constraints
  • Effective and versatile written and interpersonal communication skills
  • Comfortable in a fast paced/dynamically changing environment

 Preferred Qualifications

  • Professional online community knowledge management or moderator experience preferred
  • Experience working with technical communities (eg developer or devops communities) or experience in a technical role (software development or customer success)
  • Experience working in an enterprise environment with remote teams, preferably in a global SaaS company

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those cities and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for in-person and virtual connection with your fellow Dutonians. 

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users. 
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Paid volunteer time off - 20 hours per year
  • Bi-annual company-wide hack weeks
  • Mental wellness programs
  • Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays
    HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more. 

Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes @pagerdutylife on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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Candidate Location Eligibility:
Atlanta, GA
Boston, MA
Dallas-Fort Worth, TX
Houston, TX
New York City, NY
San Diego, CA
San Francisco, CA
Seattle, WA

Technology we use

  • Engineering
  • People Operations
    • CSSLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • ElixirLanguages
    • ReactLibraries
    • KubernetesFrameworks
    • AWS (Amazon Web Services)Services
    • SlackCollaboration
    • ZoomCollaboration

An Insider's view of PagerDuty

How would you describe the company’s work-life balance?

The flexibility we have with our working hours is super important to me. I am a mom, so I want to be present for my daughter, and at the same time I want to be good at my work.

Suzan

People Ops Coordinator

How do you collaborate with other teams in the company?

At PagerDuty, we practice what we preach, from DevOps to Chaos Engineering. We do that while working in cross-functional groups, where everyone is supportive and inclusive. The people and how we work together are my highlights of working at PD.

Dileshni

Senior Engineering Director

How has your career grown since starting at the company?

I started as an intern and when I was offered a full time role it was a no brainer. I have grown so much since I’ve been here and there are countless growth and mentorship opportunities which my manager constantly advocates for me to take part in. Our culture where we “run together” was exactly what I was hoping for in my ideal workplace!

Jhanae

Software Engineer

How do your team's ideas influence the company's direction?

I am fortunate to work amongst colleagues that appreciate my skill set, respect my ideas and push me to think outside the box. I can always count on the insight of my team members and feel comfortable reaching out to other teams for assistance on projects. Our industry is a dynamic one in which successes depends on efficiency and solid teamwork.

Arthur

Data Engineer

What makes someone successful on your team?

Our hiring managers look for someone who leads with empathy. You can be fantastic at your job, with years of experience. But do you elevate those around you? Maybe you have the best idea in the room, but do you make space for other new and different ideas?

Joe

Senior Recruiter

What are PagerDuty Perks + Benefits

PagerDuty Benefits Overview

- Competitive salary and company equity
- Comprehensive benefits package from day one
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Generous paid vacation time
- Paid holidays and sick leave
- Paid employee volunteer time off - 20 hours per year
- Bi-annual company-wide hack weeks
- Mental wellness programs
- Dutonian Wellness Days: scheduled company-wide paid days off in addition to PTO and scheduled holidays
- HibernationDuty: a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

At PagerDuty, we believe you do your best work in a culture that fosters inclusion, well-being, and innovation. Regardless of where you work, you will have ample opportunities to advance your career and connect with Dutonians: virtual all hands calls, learning & development programs, volunteering events, ERGs (employee-run groups focused on cultivating a sense of belonging for all) - there’s something for everyone.

Culture
Volunteer in local community
As part of PagerDuty’s formal commitment to Pledge 1%, all Dutonians (PagerDuty Employees) receive 20 volunteer hours annually of VTO to volunteer for causes you care about.
Partners with nonprofits
PagerDuty’s social impact arm, PagerDuty.org was launched in 2019 and is committed to delivering technology, funding & volunteer support to help mission-driven organizations improve lives everywhere
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Day off for your birthday
Employees receive one floating holiday per year to be used on either their Dutonian Day (work anniversary) or their birthday.
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
We host a monthly Town Hall over Zoom, but folks located in Atlanta or SF can come in-office to watch with colleagues!
In-person revenue kickoff
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women and 45% of our managers are from underrepresented groups.
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Our five employee resource groups (ERGs) are the cultural backbone of our vibrant community and support our ID&E efforts through education, awareness, and celebration.
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Paid days off in addition to holidays - plus a midyear Wellness WEEK off!
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
As part of PagerDuty’s commitment to Pledge 1%, all employees receive 20 hours of paid time off each calendar year to volunteer for causes and organizations they are passionate about.
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Company-wide vacation
Monthly midyear Wellness Week!
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Those who choose in-office as their work mode will be provided free catered lunches daily.
Free snacks and drinks
Our offices have full kitchens where light snacks and beverages are provided.
Some meals provided
There are catered lunches at all PagerDuty office locations
Company-sponsored happy hours
Our offices are stocked with various alcoholic beverages for our employees to enjoy together.
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Employees are given a WFH allowance, that includes money for office equipment, a monthly electronics allowance, and a one-time allowance for noise-cancelling headphones
Mother's room
Professional Development Benefits
Job training & conferences
Promote from within
Mentorship program
Continuing education available during work hours

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