Community Lead

| Somerville | Hybrid
Sorry, this job was removed at 6:40 p.m. (CST) on Tuesday, August 22, 2023
Find out who's hiring in Boston, MA.
See all Operations jobs in Boston, MA
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage’s Top Workplaces USA and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work” for 2023.

This role is hybrid, based out of our Somerville, MA office, and not open to remote. 


About You:

  • You love people and find their problems intrinsically interesting. You have deep empathy for the customer and their challenges. 
  • You understand how to build a community. You know how to bring people together, guide a conversation, and make all voices feel valued. 
  • You have a growth mindset. You believe everything can be improved, and independently take action on problems when you find them. 
  • You can lead without directly managing. You are able to sell others on your vision and rally others to achieve your goals. 
  • You’re a builder at heart. You have an entrepreneurial spirit, an affinity for the fast-paced, changing environment of a start-up, a sense of humor, and get-it-done personality
  • You’re passionate about manufacturing, how things get made, and the future of work


What skills do I need?

  • BS Degree: CS, ME, IE, or similar preferred but not required
  • The ability to bring people together and foster collective problem solving. You don’t have to have built a SaaS community before but you should be a keen observer of social dynamics and interested in building a movement.  
  • A demonstrated dedication to considering things from the customer’s perspective
  • Aptitude to learn fast and a demonstrated ability to lead by example
  • Proven ability to see problems as they exist in a front line operations environment and develop real solutions that help people do their jobs better


Bonus:

  • Experience working on problems in a manufacturing or industrial setting
  • A knack for tinkering. You have some comfort with APIs, SQL, Python, or similar. You probably have an old Raspberry Pi somewhere around your home. 


Key Responsibilities:

  • Own the growth and engagement strategy for the Tulip Community. You’ll be the face of Tulip Community, and act as a first-touch responder, router, content strategist, and growth manager.
  • Engage with users, drive new users to sign up, lead events, and identify ways to improve the community experience for our users
  • Enable and empower users to solve their problems with Tulip
  • Manage a series of ongoing programs for growing the community and improving user engagement
  • Represent the voice of a new user of Tulip across the many facets of the business
  • Create and surface the content that a new user needs to be successful throughout their journey
  • Build bridges between Tulip and our users, partnering with Product, Sales, Solutions, Marketing, Support, and others to communicate to our users, inspire them, and help them do more with our platform
  • Develop, improve, and maintain dashboards to quantify the performance of your initiates 


Key Collaborators:

  • Product team (Product Managers and designers) 
  • Product Ecosystem (Marketplace, Education, Experience Center)
  • Engineering team
  • Product Marketing team


Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

  • Direct impact on product and culture
  • Company equity
  • Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
  • Flexible work schedule and unlimited vacation policy
  • Virtual company events and happy hours
  • Fitness subsidies

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations. 

Read Full Job Description
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • SqlLanguages
    • Typescript Languages
    • ReactLibraries
    • ReduxLibraries
    • MeteorFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

An Insider's view of Tulip

What’s the vibe like in the office?

Highly efficient and collaborative. The open office vibe allows for interactions with team members and cross-functional teams to get things done faster. People are approachable so learning and team building are not limited by calendar invites. We work hard but also place office ping pong competitions at high priority

Xi

Adoption Manager

What makes someone successful on your team?

Two key attributes that will lead to success are creative problem solving and communication. Our role involves working with customers across many different industries to quickly identify and deliver effective solutions that have a lasting impact. We're also responsible for ensuring customer feedback appropriately drives evolution of the platform.

Grant

Global Support Engineering Lead

How do you empower your team to be more creative?

Opening up the creativity box looking for different alternatives encourages my team to approach a problem from different angles to come up with different solutions. If you make a mistake, you learn and improve. Most likely, you’ll get it right next time. This encourages continuous improvement every day

Pablo

Global Pre-Sales Engineering Lead

What kinds of technical challenges do you and your team face?

Our primary challenge is developing adaptable building blocks that enable our customers to get to value quickly. Given the multitude of pathways for tailored solutions in diverse environments, our mission is to provide a diverse range of building blocks, varying in complexity, that empower our customers to efficiently build solutions.

Mark

Product Ecosystem Lead

What are Tulip Perks + Benefits

Tulip Benefits Overview

Tulip provides competitive employee benefits including but not limited to: health, dental, and vision insurance, short & long-term disability, HSA/FSA, L&D program & reimbursement, parental leave, fitness reimbursements, 401(k), unlimited vacation & sick days, commuter benefits, pet insurance, catered lunches three times a week, unlimited snacks and drinks, and sponsored happy hours and team events.

Culture
Volunteer in local community
Partner with local businesses, schools and programs for volunteer work and industry education.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Tulip covers 100% of the cost of short-term and long-term disability insurance for Tulip employees
Dental insurance
Tulip covers 100% of the cost for Tulip employees and 90% for families
Vision insurance
Tulip covers 100% of the cost for Tulip employees and 90% for families
Health insurance
Tulip covers up to 100% of the cost for Tulip employees and 90% for families. There are 3 medical plans to choose from (HMO, PPO, and PPO with HSA option).
Life insurance
Tulip offers group-term life insurance.
Pet insurance
Tulip offers pet insurance and a pet discount program.
Wellness programs
Tulip provides a wellness program through our medical provider.
Mental health benefits
Wellness days
Financial & Retirement
401(K)
Tulip's 401(k) retirement plan offers a broad selection of stocks, bonds, and international index funds to choose from.
Company equity
Tulip offers an equity package for all employees; these vest over four years with a one-year cliff.
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Tulip offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Tulip employees are able to contribute pre-tax dollars for commuter expenses. Additionally, Tulip offers up to $40 per month towards commuting expenses.
Company-sponsored outings
Free snacks and drinks
Tulip has a fully stocked kitchen including unlimited snacks, fresh fruit, coffee, tea, and soda. Have a special request? Submit this through our survey to get your favorite food stocked!
Some meals provided
Tulip provides catered lunch three days a week!
Company-sponsored happy hours
Onsite office parking
Tulip HQ offers free parking for employees.
Pet friendly
Tulip invites employees to bring their dogs to the office every day of the week. Those working remotely can catch up on all the updates on our dedicated doggo's Slack channel.
Recreational clubs
Relocation assistance
Tulip offers relocation assistance in some cases.
Fitness stipend
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks
Personal development training
Virtual coaching services

More Jobs at Tulip

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about TulipFind similar jobs like this