Community Associate

| Atlanta, GA
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At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

With the support of the Operations Lead, the Community Associate will be primarily responsible for providing in-person customer support to drivers(active and applicants) on the Lyft platform, Lyft Rentals customers, or guests at our Vehicle Service Centers. In this role, you will be the face of Lyft, providing a stellar customer experience, as well as, solving operational challenges and streamlining processes. If you love working with people, being a part of a team, and are interested in helping Lyft continue to build this incredible ride-sharing movement, we would love to meet you! 

Responsibilities:

  • Guide drivers through the onboarding process, and assist active drivers to solve any issues they may have regarding technical issues, payments, platform restrictions, deactivations, etc 
  • Support applicants and drivers with your knowledge of the Lyft platform and local market nuances
  • Perform pre and post driver applicant outreach to get drivers approved to drive on the Lyft platform
  • Lead and/or assist the team on operational improvement projects; Manage the logistical aspects, set timelines and report progress/challenges to stakeholders; Lyft has unique business needs, that require creative and innovative solutions as a transportation provider in emerging markets
  • Assisting customers with the car rental process, including but not limited to, assigning drivers to rental vehicles, maintaining and transporting vehicles (Applicable to locations with Express Drive and Lyft Rentals Programs)
  • Assisting customers with the vehicle maintenance and service process, including but not limited to, scheduling services, processing insurance claims and payments (Applicable to Vehicle Service Center locations)

Experience:

  • Minimum 1 year of experience in an in-person customer service role such as retail operations, technical support, or hospitality required 
  • Advanced knowledge of the local area and market dynamics 
  • Great customer service and problem-solving skills
  • Ability to communicate clearly both verbally and in writing
  • Technical savviness; Proficiency with Google Suite preferred 
  • Must possess a solutions-oriented and collaborative mindset, the ability to self-manage and de-escalation skills 
  • A valid unrestricted driver’s license, with no major violations within the last 3 years is required

Benefits:

  • The non-negotiable starting pay rate is $19.45/hr 
  • Great medical, dental, and vision insurance options; Mental health benefits
  • In addition to the Lyft Operation's observed holidays, hourly team members have 15 days of paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Monthly commuter benefit stipend
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. 

More Information on Lyft
Lyft operates in the Transportation industry. The company is located in San Francisco, CA. It has 22282 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 47 open jobs at Lyft, click here.
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