The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

This position will act as the manager of the Commissions processing team for Concourse Financial Group (CFG). The position will lead and guide a group of employees who are responsible for processing commissions on behalf of CFG and its affiliated financial professionals. This is a “working manager” position, meaning the incumbent will perform both managerial and processing duties. The position reports to the CFO of CFG.

Responsibilities

• Manage the day-to-day operations of the CFG Commission Department, including, but not limited to, processing commissions, and handling financial professional inquiries and issues.
• Effectively manage employees to ensure department performance goals are met, and courteous, accurate, and responsive service is provided to all customers.
• Attract, select, and retain high caliber, diverse talent able to successfully achieve or exceed business goals.
• Build a strong team environment through effective coaching and mentoring; inspire superior performance; create an environment where continuous improvement is expected.
• Responsible for employee counseling, coaching, and regular performance reviews of department members. Provide timely and candid development feedback. Regularly hold meetings and team huddles.
• Lead and drive accountability within the department, including developing action plans as required to drive business goals and objectives.
• Effectively coordinate with other managers at CFG to ensure service level agreements are met. When back-up is required, work with others to ensure optimum efficiency is achieved.

Experience/Skills/Education

• BA/BS degree, or equivalent experience, required
• 2+ years of experience in commission processing role in financial services industry, preferably securities and/or insurance
• 2+ years of managing employees (preferred)
• Must obtain Securities Industry Essentials (SIE) and Series 99 licenses within 12 months of hire date
• In-depth knowledge of Microsoft Office programs, specifically Excel
• Ability to set challenging but realistic performance expectations, encouraging people to perform up to their full potential
• Strong communication skills, and experience demonstrating successful customer service
• Passionate commitment to the customer, quality, and best practices
• Strong analytical and problem-solving skills
• Proven ability to grasp new concepts, plan and execute projects in a fast-paced environment

Employee Benefits:

We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.

We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace unique skills and abilities. Our aim is to create an equitable and accountable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.