Commercial IT Director for North America at Merck

| Kansas City, MO +1 more | Remote
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Job Description
New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in customer facing commercial or research based roles, will be required to be fully vaccinated as a condition of employment.
The Animal Health IT Commercial Value Team is committed to strategize and implement digital solutions and services to increase customer engagement, optimize customer experience and create opportunities for measurable commercial outcomes with incremental revenues informed by rich, data driven insights.
In collaboration with the Animal Health IT Commercial Value Team Lead, the Business Technology Partner will be responsible for all Animal Health IT activities in support of Commercial Operations in the North America region, being the single point of accountability to define and implement capabilities to meet the strategic and operational business objectives.
This position will have senior business relationships (SVP, VP, and ED) and managerial responsibilities for staff on a direct and shared reporting relationships, participating as an active member of the Animal Health IT Commercial Value Team leadership team contributing to shape the future direction of the AH Commercial IT organization, people strategy, technology and value realization.
This position has overall responsibility for multiple activities to ensure successful:
  • Achievement of US Commercial business outcomes.
  • Drive Integrated value-based investment approach and program / project planning across a complex IT portfolio.
  • Delivery and pull through of prioritized business outcomes, driving delivery and execution through US and global solution delivery capabilities.

Key responsibilities include:
  • Collaborate with North America Regional senior leaders to align the business strategy with required technology investments, building a high-performance engagement model with business partners.
  • Providing leadership for design and implementation of strategic, aligned and compliant solutions to support business initiatives bringing current knowledge and future vision of technology and systems as related to commercial competitive position.
  • Prioritize portfolio investments to drive value-based strategic opportunities, leveraging existing commercial and digital platforms and/or introducing new innovative solutions, using a continuous improvement mind-set.
  • Managing regional demand, portfolio planning, forecasts and updates across the region and facilitating demand aggregation and prioritization of activities, sharing of resources and expertise for projects and support.
  • Partner with finance and IT portfolio management organizations to achieve operational and portfolio budgetary commitments.
  • Align regional demand with available AH-IT platform solutions, strategic plans and architectural directions and standards leveraging; build awareness and support for available AH-IT platform solutions, balancing standardization and simplification of the IT footprint.
  • Provide leadership and manage a team of individual contributors who directly support regional commercial technology needs and help execute programs to enable business outcomes.
  • Interact and facilitate relationships with other internal and external IT organization to align on priorities and to ensure effective delivery of solutions and services needed by the region.
  • Continually assess team talent and sourcing strategies and define, execute, and monitor against people management plan with strong focus on Diversity and Inclusion.
  • Travelling up to ~25% of the time.

A successful candidate for this position will frequently demonstrate an ability to:
  • Understand, harmonize, and prioritize business capability needs defining value-based initiatives to drive proper investment planning.
  • Communicate, articulate and deliver a cohesive regional Business-IT strategy and provide leadership and coaching to teams executing on solution delivery and business outcomes.
  • Partner with regional business units to plan and orchestrate business readiness and adoption of commercial solutions and related process changes.
  • Strategic thinker ability with an innovative mind-set to develop, articulate and build support around a long-term vision, with strong operational and delivery skills to implement accordingly.
  • Strong leadership and collaboration skills to excel in achieving goals with and through others, who places great emphasis on collective achievements of shared objectives
  • Value Diversity and Inclusion in any team, different perspectives, ideas, knowledge while working towards a common goal.
  • Strong personal and professional ethical values, impeccable integrity, and the energy level and stamina required to meet the demands of the position.

  • Prefer a bachelor's degree in computer science, engineering or a related discipline

  • 10+ years of IT experience in commercial, sales & marketing and supply chain processes and systems
  • Prior working experience with senior business leaders (SVP, VP, and ED)
  • Prior working experience in managing a team of account mgrs or business analysts
  • Prior working experience as a customer focused business partner with demonstrated account management skills and strong relationship management capabilities.
  • Prior work experience translating business strategy and requirements into IT capabilities and services.
  • Excellent communication skills to interact, negotiate and effectively influence Business leaders.
  • Prior working experience managing /coordinating projects and services across national boundaries and to build effective cross-functional teams is essential.

Preferred Skills/Knowledge:
  • Awareness of change management methodology at scale.
  • Experience with both Agile and Waterfall delivery methodologies and their application in the Commercial context.
  • An M.B.A. would enhance the candidate's qualifications.

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.
Who we are ...
We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for ...
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.
In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
For more information about personal rights under Equal Employment Opportunity, visit:
EEOC Poster
EEOC GINA Supplement
OFCCP EEO Supplement
Pay Transparency Nondiscrimination
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Not Specified
Valid Driving License:
Hazardous Material(s):
Number of Openings:
Requisition ID:R168718
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Candidate Location Eligibility:
New York City, NY

Technology we use

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What are Merck Perks + Benefits

Merck Benefits Overview

Our commitment to you
We promise a Merck experience based on
a foundation of…
We are committed to fostering an environment where all colleagues
feel welcomed, respected and valued.
We are committed to tackling the world’s biggest health challenges by
discovering better ways to make a difference in everything we do.
Career development
We are committed to encouraging professional career development that
aligns to our business strategy.
We are committed to offering plans, programs and resources that provide
you and your family what you need, when you need it

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available

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