Collector II at SunTrust (Richmond, VA)

| Richmond, VA
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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for following standardized collection and/or recovery procedures for all assigned accounts and exercising good judgement in handling more difficult problem accounts. May include multiple products, systems, delinquency or charged off accounts. Make leadership aware of problem accounts that may result in repossession, foreclosure or charge-off within established time frames.


Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Consistently meet or exceed performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept.

2. Manage client communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations.

3. Execute calls to assigned accounts in order of the collection system queue priority as established by calling strategy.

4. Assist less experienced teammates with more difficult collection accounts and client calls.

5. Document all collection efforts for each assigned account in the collection system using appropriate codes and notes in accordance with established procedures.

6. Utilize established resources for alternative information to reach clients.

7. Offer/execute payment assistance and settlement programs for clients, demonstrating strong negotiating skills within policy guidelines.

8. Communicate regularly with leadership on status of problem accounts in accordance with established procedures.

9. Ensure that all accounts have been thoroughly worked according to established procedures (including contact attempts, required letters, etc.)


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school graduate

2. Strong computer skills

3. Achieved and consistently exceeded production goals and performance expectations

4. One to two years previous collection/recovery experience

5. Excellent verbal and written communication skills

6. Strong understanding of systems and products across Default Management

7. Ability to perform in a fast paced, highly dynamic environment

Preferred Qualifications:

1. Bachelor's Degree in a business-related field

2. Previous lending or call center experience

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

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More Information on SunTrust
SunTrust operates in the Fintech industry. The company is located in Atlanta, GA. SunTrust was founded in 1891. It has 15500 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 388 open jobs at SunTrust, click here.
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