The health and safety of Enova’s employees is our number one priority.  Enova has not yet determined a return to office date, but will require all employees to be fully vaccinated for COVID-19 before such date.  Proof of vaccination will be required.  Enova will consider exceptions to this policy on a case-by-case basis for those who need accommodation due to medical reasons or sincerely-held religious beliefs or practices.

About the role:

The Collections Specialist is primarily responsible for providing OnDeck business customers with payment options to fit their unique situations and allowing them to maintain personal and professional dignity as they fulfill their financial obligation to OnDeck. As a Payment Support Specialist, you will have the opportunity to ensure positive interactions with our small business customers when they have encountered a hardship.

What you’ll be doing:

• Take inbound calls from small businesses customers facing hardship while negotiating win-win situations for all parties involved
• Initiate outbound calls to ensure a successful paying relationship between OnDeck and our small business customers
• Accurately document all customer interactions to ensure proper record keeping
• Compose and send emails to customers in a variety of situations
• Build a pipeline of existing customers to move through various stages of delinquency with a proficiency to brings loans to a current status
• Follow all collection laws and legal practices
• Adhere to a high quality standard and incorporate constructive feedback for areas of improvement

We’re excited about you if you have:

• Strong verbal communication and negotiation skills so you can build relationships with customers over the phone while driving results
• Possession of soft-skills to create a top-notch customer service experience
• Aptitude to express empathy and patience while discussing sensitive issues
• The capability to independently problem solve
• Ability to balance multiple priorities and effectively handle changing situations
• The drive to exceed your goals in a fast-paced, metric driven environment while being accountable to results
• Strong organizational skills and attention to detail
• Computer proficiency and accurate data entry skills required 
• Prior experience using Salesforce is a plus
• Knowledge of FDCPA and FCRA practices

For Colorado-based candidates, the budgeted range is $16.00-18.00/hr but actual compensation may vary based on experience including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. The successful candidate may also be eligible to participate in incentive plans, and the Company’s benefits plans.  More details about our company benefits can be found at the following link: Enova Benefits

Our Enova SMB Team:

To our customers, we have three different brands focused on small business--OnDeck, Headway, and The Business Backer. Within the company, though, we know all brands are really one single team. Team members in Denver, NYC, Cincinnati, Virginia, and Chicago offices work together closely to ensure we are offering a best in class experience for our small business customers, and our various partners in the industry.