Job Description 

Who We Are 

Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 20 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone.

Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Malta, Hong Kong, Singapore, Japan, and Korea, but we believe in you working wherever you work best. 

About the Team

We’re a team of risk-minded problem solvers who advise the business on the company’s regulatory obligations and enterprise risk. We’re also deeply committed to moving the needle on risk and compliance standards for the crypto industry, building products in a compliant way, and protecting the company from financial, regulatory and reputational risks. Our team consists of seasoned risk and compliance professionals who are based across our global offices and responsible for the Enterprise Risk Management at the company. 

About the Opportunity

This is a highly-impactful role at one of the fastest-growing global cryptocurrency exchanges headquartered in San Francisco, CA. This position is responsible for handling the recovery process for monies owed by customers, ensure funds from fraudulent accounts are are withheld in a timely and compliant manner. The ideal candidates will have professional experience in risk management, and will view loss control as more than just compliance, but also to retain profitable  or good users while managing risk and loss exposures. 

What You’ll Be Doing:

• Develop and manage the Loss Prevention strategy and ensure all other Loss Prevention policies and procedures are being adhered to;
• Manage end-to-end Credit and Collections function is compliance with applicable local, state, and federal laws;
• Work closely with the Risk Operation Specialist to identify customers with delinquent account, Investigate and resolve customer queries and escalate any account reconciliation issues;
• Handle outbound/Inbound calls with clients to resolve debts owed, strategize on collections efforts and plan next action via payment arrangements, settlements or initiates other actions as necessary;
• Documents files to include all key interactions with customers to aid credit collection process;
• Understand all matters pertaining to ACH processing including transaction research, NACHA return codes, internal policies relating to ACH fraud/loss controls;
• Maintain daily, weekly and monthly collection and metric goals, and report on collection activity;
• Contact clients via phone and/or email to validate transaction activity and account information; 
• Provide recommendations to Risk Managers based on loss trends, responses from inquiries received from customers;

What We Look For In You:

• At least 2 years experience working within the Loss Prevention or Risk Management;
• Prior expressing working with Collection Agencies;
• Strong computer knowledge and experience (i.e., Tableau, Excel, ATS, payment processing systems, etc.);
• Knowledge of Fair Debt Collections Practices Act (FDCPA), state specific collections laws and notice requirements, impound and lien;
• Customer service experience or strong interview skills is a plus;
• Are a self-starter, organized, analytical, professional, and committed to excellence; and
• Ability to travel internationally up to 10% annually.

Nice to Haves:

• Advanced Excel skills, and the ability to write and execute SQL/Python are desirable; 
• Fluency in a second language (Mandarin, Spanish, Korean, etc.); and
• Bachelor’s or Advanced Degree.

Highlights of Perks and Benefits

• Market competitive total compensation package
• Comprehensive insurance package including medical, dental, vision, disability & life insurance (Company pays 100% for employee/80% for dependents)
• 401K with company contribution
• Flexible PTO policy, company paid holidays, and flexible hours
• UberEats Program
• Paid Parental Leave
• Employee Referral Bonus Program paid in BTC
• Company Donation Match
• More surprises when you join!

OKCoin Statement

OKCoin is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.