Collaboration Coach
MURAL is a digital workspace for visual collaboration that connects over 75 percent of the Fortune 100. Teams at global enterprises including IBM, USAA, E-Trade, Intuit, SAP, Atlassian, Autodesk, and GitHub embrace visual collaboration to run more productive meetings and workshops. This leads to a more creative, engaging, and fun way of working together, all in a welcoming, simple-to-use online space.
Headquartered in San Francisco, California, MURAL employs over 700 people around the world. MURAL is on a mission to level up teamwork with imagination so that working together is more fun and innovation happens faster. The MURAL® platform transforms teamwork by making meetings and workshops interactive experiences designed for problem solving, play, and imagination. MURAL has raised $200M in financing to date and is growing rapidly to fulfill its mission.
YOUR MISSION
Our mission is simple: We provide focused, tailored, consultative sessions that prepare customers to deliver effective MURAL sessions. As a Collaboration Coach, you will grow our business by empowering MURAL members to effectively run more engaging meetings, planning sessions and projects. You’ll do this by delivering impactful sessions to customers and bringing a human-centered approach to managing a large number of customer accounts early in their MURAL journey.
You’re responsible for creating an exceptional experience including the following duties:
- Developing a strong understanding of your assigned customers, creating measurable desired outcomes and customizing onboarding packages and touchpoints accordingly
- Onboarding customers into MURAL by providing engaging and interactive training with a consultative and prescriptive tone
- Knowledgeable about the technical set-up of new customer environments and providing training to admins
- Serve as a collaboration and facilitation thought partner and leads by example when interacting live with MURAL members
- Serve as a resource for MURAL members, providing the tools and training they need to meet their facilitation goals.
- Monitor dashboards throughout onboarding to spot true-up, referral and other growth opportunities
- Work cross-functionally with Sales and Customer Success teams to ensure a seamless onboarding experience for the customer.
- Share customer needs and feedback with cross-functional teams (Community, Marketing, Product, Sales) to prioritize an innovative customer experience
- Share customer stories and key use cases with the wider MURAL team
- Maintain CRM records of customer engagements and opportunities
- Take ownership of the team’s results, contributing to our shared knowledge base (i.e. templates, playbooks, etc.)
YOUR PROFILE
The top candidate will be able to confidently deliver engaging sessions that help customers understand the value of integrating MURAL into their processes through fun, collaborative, engaging delivery. You will turn our current customer base into MURAL power users by showing how easy and fun it is to collaborate in MURAL. We are focused on creating a world-class customer experience and looking for candidates who share our customer-centric mindset.
Our desired candidate will have:
- 3+ years experience in Training Delivery, Customer Success, or high-touch Support
- Experience with SaaS, technical training or implementation
- Excellent verbal and written communication skills (English-language delivery)
- Customer-facing experience
- Strong public speaking skills
- A self-starting, independent approach to managing your own work
- Organization skills and experience adapting to changing processes or initiatives
- Good project management skills and is able to create and launch new initiatives
- A passion to help customers succeed and empathize with them
- An innovative approach to problem solving, bringing new ideas and perspectives to challenges
Ideally you have...
- You have experience in design thinking and creative disciplines or are willing to learn
- You have worked closely with Design, UX, Research and Product Management roles in the past
#LI-Remote #LI-ES1
In addition to being part of our quest to help people empower their imagination, we offer:
- Competitive salary and benefits
- Flexible working hours
- Ability to work remotely
- Flexible time off
- Professional development opportunities
- Learning stipend
- Wellness stipend
- MURAL free forever plan
- Design Thinking + Facilitation trainings
OUR VALUES
We bring people to our team that care about our mission to inspire and connect creative people globally, and who feel aligned with our values:
- Make others successful
- Adapt to thrive
- Play to wow
- Think global
- Experiment like an owner
Practicing equality through imagination work.
MURAL is committed to creating diverse and inclusive workspaces where people can make a positive impact on the world and share their vision of how they achieve it. We are dedicated to working alongside multiple communities to help build this dream and bring it to life.