COBRA Specialist at CNO Financial Group (Orlando, FL)

| Orlando, FL
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Description

Position at CNO Financial Group, Inc.

CNO's Worksite Division is hiring a COBRA Specialist to Serve as a first responder for COBRA service hotlines. Additionally, this role is responsible for the day-to-day administration of COBRA participants for our clients. The COBRA Specialist will maintain the daily account activities for participants.

This is your opportunity to be a part of a team committed to service excellence. COBRA coverage is a critical need for employees across the country. As a COBRA Specialist you can know your work has a direct positive impact on others.

As a COBRA Specialist, your responsibilities will include:
  • Printing, reviewing, and mailing COBRA notifications on a weekly basis.
  • Interacting with clients, Cobra enrollees and carriers over varying product lines.
  • Responding to detailed questions regarding eligibility, legislation, billing and claims issues.
  • Communicating with Administrators, Brokers & Human Resources personnel.
  • Updating and creating the appropriate notifications for open enrollment.
  • Processing and recording all payments received by mail.
  • Prioritizing tasks and keeping a continuous relationship with clients and internal resources.
  • Responding to email requests inn a timely basis.
  • Identifying service problems, then developing and delivering solutions to customers to meet expectations.
  • Supporting and servicing new and renewal accounts.
  • Partnering with the COBRA Manager, you will assist in gathering all facts and documents utilized during the sales process and implementation process.
  • Assisting with the management of other Specialists' workflow to ensure the success of the COBRA department.
  • Accessing carrier systems to view and update eligibility information when required.


The COBRA Specialist position is well-suited for you if you:
  • Have benefits knowledge and the ability to apply that knowledge to assist clients with their websites and enrollment system inquiries.
  • Handle and resolve issues with all types of callers.
  • Commit to 100% accuracy for data entry.
  • Multi-task efficiently and effectively.
  • Communicate with others professionally through accurate spelling, proper use of capitalization, punctuation, and sentence structure.
  • Can train call center specialists as needed.


Qualified candidates will have:
  • High school degree or equivalent; Associate's degree is preferred.
  • Minimum of 2 years of experience in benefit administration and COBRA.
  • Basic knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.


At this time, CNO is not mandating its associates to be vaccinated against COVID-19 as a condition of employment. However, this is an evolving situation, in the future CNO may require its associates to be vaccinated as a condition of employment, subject to reasonable accommodations required by applicable law.

CNO Financial Group offices reopened in April 2022 and we will be pursuing a hybrid working model. Associates who live within a 60 mile radius of a corporate office (Birmingham, Carmel, Chicago, Philadelphia, Orlando and Milwaukee) will have access to come into that Office up to 2 days/week, and work from home at least 3 days/week. This role is full time work from home (WFH), also known as Remote. This role can be performed from any US based location within the central or eastern time zone. Work cannot be performed from outside of the United States.

CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families and businesses through a lifetime of financial decisions.

We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando and Milwaukee.

At CNO Financial Group, we're always looking forward-to the security and stability we help create for our insurance brands' customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.

If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.

CNO Financial is an Equal Opportunity Employer and Affirmative Action Employer. For more information, please click the following link:
Equal Employment Opportunity is the Law (English)
Equal Employment Opportunity is the Law (Spanish)
Right to Work Poster (English)
Right to Work Poster (Spanish)

As you explore job openings at CNO, please keep in mind that CNO will never ask you to provide payment-related information at any part of the employment application process. And CNO will communicate with you only through emails that are sent from a CNOinc.com or BankerLife.com email address.

If you receive an email purporting to be from CNO that asks for payment-related information or any other personal information, please contact law enforcement and report the email to [email protected]
More Information on CNO Financial Group
CNO Financial Group operates in the Financial Services industry. The company is located in Carmel, IN, Chicago, IL, Milwaukee, WI, Birmingham, AL, Orlando, FL and Philadelphia, PA. CNO Financial Group was founded in 2022. It has 10202 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 4 open jobs at CNO Financial Group, click here.
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