Coach Supervisor at Lyra Health

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About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and elite provider network, 2.5 million people can receive best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $680 million.

Lyra Health is looking for Coach Supervisor to serves as the people manager for Coaches. The Coach Supervisor will actively and effectively manage coach caseload, ensure that the quality of the program and service is consistent for each coaching client, support coaches in their growth, as well as be responsible for key Coaching Program objectives and metrics for the coaches who they manage.

Responsibilities

  • Promote and ensure evidence-based practices, goal-oriented, outcomes-driven, short-term coaching individually and through group consultation
  • Participate in coach recruitment interviews 
  • Participate in new group on-boardings and completes dress rehearsals for coaches they will manage 
  • Own coach cohort communication post onboarding and communicate program policy changes with all cohorts
  • Monitor and manage all employees to caseload and hour expectations for their roles
  • Host 1:1s with coaches at regular cadence for designated coach role
  • Provide session review feedback to coaches during onboarding and on a quarterly/biannual or as needed basis 
  • Host group consultation for cohort groups & Coaching Program Office Hours
  • Guide and mentor coaches based on role: (up to 30 coaches - FT, 45 coaches - PT or up to 60 coaches - Flex) 
  • Provide support to coaches via email & Zen Desk ticketing including P3 clinical consultation tickets
  • Maintain personal caseload of 1-3 coaching clients and provide high quality BC coaching
  • Consult on special projects/programmatic elements as needed
  • Responsible for seamless content organization, comprehension and iteration
  • Invest in team culture and collective program development

Qualifications

  • Bachelor’s Degree
  • 5-10+ years of work experience- 1:1 mentorship of coaches and/or management experience a plus, but not required
  • Graduated from a comprehensive ACTP or ACSTH coaching program accredited by the ICF, or ICF-credentialed coach (ACC, PCC, MCC)
  • Completed a minimum of 250 client coaching hours post completion
  • Resides and works in the USA
  • Has in-depth coach experience (remote group facilitation and/or group coaching), experience on program operations, including how to manage the day-to-day, how to effectively scale operations, and how to launch net-new programs to support program goals.
  • Experience in evidence based coaching practices
  • Proven and above average client outcomes
  • Demonstrated ability to coach within and discuss the Lyra Model
  • Confidence in presenting/facilitating via video, and experience working with a digital coaching delivery platform
  • Ability to utilize multiple learning and facilitation techniques to assist comprehension for different learning styles
  • A high threshold for navigating ambiguity and building effective solutions that scale
  • Comfortable working autonomously in a fast paced environment
  • Participate in continued professional learning and growth participation quarterly
  • Exceptional communication, project management, and management capabilities

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

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An Insider's view of Lyra Health

What's the biggest problem your team is solving?

Putting clients first. - We strive to think about our various employer groups. Making sure that we have a diverse network that represents the employee populations within the various groups we work with.

Gary

Senior Strategist, Network Development

How has your career grown since starting at the company?

I started with Lyra as an MBA intern, building systems and processes for a new product called Blended Care Therapy. I loved the team and the product so returned full time and helped to scale the program to ~350 therapists. I’ve recently taken on the role of Director of Operations for Blended Care Medication Management.

Monique

Director of Operations for Blended Care Medication Management

What are Lyra Health Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Promote from within
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