JPMorgan Chase
Chicago, IL, USA
Hybrid

Cloud Support Engineer

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Job Description

As an experienced Infrastructure Engineering professional, you'll be making decisions of a global and strategic nature that impact our customers, clients, and businesses around the globe. Your expertise in analyzing complex data systems, anticipating problems, and finding ways to mitigate risk, will be key in leading a high-performing team to successfully design and navigate the program roadmap. By incorporating your knowledge of business drivers, you'll affect change and lead development of innovative improvements and world-class practices. Your team will be responsible for driving results and implementing multiple, complex programs that span the breadth of the business, and they’ll look to you to provide the technical leadership to move them forward. And while you'll be part of a tight-knit team that shares your passion for technology, you’ll also gain access to the best minds in the business—both as part of the JPMorgan Chase & Co. global technology community, and through our partnerships with some of the most important technology firms in the world.

This role requires a wide variety of strengths and capabilities, including:

  • BS/BA degree or equivalent experience
  • Advanced knowledge in the following key areas: Hardware Architecture (performance testing, monitoring, operations), Hardware Benchmarking (program management, network management), Design (compliance, security), Network Engineering (planning, provision)
  • Advanced understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practices, and JPMorgan Chase & Co. policies
  • Proficient in multiple infrastructure technologies
  • Demonstrated ability to conceptualize, launch, and deliver multiple IT projects on time and within budget
  • Ability to articulate to more experienced management a technical strategy in clear, concise, understandable terms
  • Proficient in one of programming languages (Java, PERL, Python)
  • Engineering/Computer Science degree or equivalent experience
  • Expertise in leveraging Open Source Software technologies to solve business problems
  • Expertise in monitoring and scaling environments
  • Expertise in public/private cloud IT infrastructure
  • Understanding of web technologies, including web services, web application servers
  • Expertise in supporting professional and technical growth
  • Expertise in building and consuming APIs
  • Monitoring, alerting, trending, dashboarding tools
  • Working in an Agile environment
  • Scripting exposure in any of the programming languages
  • Should have managed Dev and/or IT Ops / SRE teams
  • Bitbucket/ Jira/Confluence and supporting/debugging java applications

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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